Family Tree Support Reviews | Read Customer Reviews of familytreemakersupport.com

Family Tree SupportReviews of familytreemakersupport.com

4.9207 reviews
Kids & Family
11008 County Road 2464, Terrell, Texas

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Family Tree Support

About Family Tree Support

Tane Innovative Concepts LLC is your trusted partner for expert Family Tree support services. We specialize in providing dedicated, customer-focused assistance to individuals and families who use genealogy software to explore and preserve their family history. Please call us at +1-888-257-3335 to get instant help.At Tane Innovative Concepts LLC, we take pride in helping our customers navigate and troubleshoot a wide range of popular family tree software platforms, including:Family Tree Maker (FTM),Ancestry.com,MyHeritage,RootsMagic,Legacy Family Tree,MacFamilyTree,and Reunion for Mac.Whether you're setting up a new tree, syncing your data, recovering lost information, or resolving software issues, our knowledgeable team is here to make the process easy and stress-free. We’re committed to delivering timely, reliable, and friendly support that you can count on.Tane Innovative Concepts LLC is proud to be a go-to resource for genealogists of all experience levels. Our goal is to make your journey through your family's history smooth and enjoyable, with the technical support you need every step of the way.

Family Tree Support (familytreemakersupport.com) has 207 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: familytreemakersupport.com
Website: familytreemakersupport.com
Category: Kids & Family
Location: Terrell, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Tree Support reviews

207 approved reviews, newest moderated first

Reynolds C.
Aug 15, 2023
George Watson was excellent.
George Watson was excellent.
Response from Family Tree SupportSep 6, 2023
Thank You so much. Please call us at +1-888-299-3207. If you need any help with working on the Family Tree.
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Edward A. D.
Aug 14, 2023
George was knowledgable
George was knowledgable, patient and courteous
Response from Family Tree SupportSep 6, 2023
Thank You so much. Please call us at +1-888-299-3207. If you need any help with working on the Family Tree.
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Mary Ellen S.
Aug 14, 2023
AJ Wilson is a great helper for an…
AJ Wilson is a great helper for an older woman who does not know much about computers. He was patient and really efficient and I was very pleased with his help.
Response from Family Tree SupportSep 6, 2023
Thank You so much. Please call us at +1-888-299-3207. If you need any help with working on the Family Tree.
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Jim F.
Aug 13, 2023
Good experience
AJ - Friendly, Professional and Understandable.
Response from Family Tree SupportSep 6, 2023
Thank You so much. Please call us at +1-888-299-3207. If you need any help with working on the Family Tree.
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Antionette R.
Jun 11, 2023
FTM2019 Sync-Download 5 mth Issues
I have had FTM for yrs from 2017 to 2019 versions and absolutely loved it till now. This latest update FTM2019.24.2 broke the sync and upload/download for Ancestry.com site. Since Feb 2023 to-date, this has been a 4-5 mth unresolved issue rendering its usefulness a mute point. I'd pay of a 2023 Upgrade that fixed the issue, but till then I'm stuck using the online Ancestry tree which sucks. Plus, a relative just (6/10/23) bought FTM based on my earlier recommendation and was not advised they would not be able to download their existing Ancestry tree. That's a bit unethical.
Response from Family Tree SupportAug 12, 2023
We apologise for the inconvenience caused to you. The MacKiev developers are working on it, and soon there will be an update.
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Francis G.
Dec 16, 2021
Very prompt and helpful.
Very prompt, courteous and helpful. Mia did an excellent job of converting an old file format for me and I commend her for following up. Highly recommended for reliable support considering that I hadn't used the FTM program or service since 2013 until now.
Response from Family Tree SupportSep 6, 2023
Thank You so much. Please call us at +1-888-299-3207. If you need any help with working on the Family Tree.
Report
linda C.
Mar 17, 2021
Good Service
I don't know what I would do with out these guys. They have helped me many, many times. Whether it is problems with media or file size or whatever they are always there for me ,even on weekends. Larry Robinson, Columbus, Ohio
Response from Family Tree SupportSep 6, 2023
Thank You so much. Please call us at +1-888-299-3207. If you need any help with working on the Family Tree.
Report