FamilyTreeDNAReviews of familytreedna.com

I concur with the reviews who believe the operation is a scam on the growing interest in DNA tests. A cumbersome service process, poor or less than knowledgeable IT. Things don't upload or downloaded video doesn't play. Direct e-mails to the CEO are blocked. Kicking myself for not finding these reviews first; it would have saved $$$$$! There's enough here to suggest to Mr. Greenspan to issue refunds to all those who have used their customer service system to solve problems. This form should be: dates (plural) of experience. I'm up to 3 weeks of trying to solve issues. Many days, many contacts, many hours spent waiting for responses.

Very much a poor man's Ancestry. You get "matches" but there is no way to connect them to you. I have 3,000 "matches" not one of them have any of my family's names. You can't check your "matches" trees, it doesn't say how much DNA you share. Really total waste of money. Haven't learn anything from "family finder"....not sure how you find your "family" Where I learned so much from Ancestry, nothing from Family Tree DNA. Waste of money.

I ordered 2 DNA kits on 29th january. They were shipped in the day after the purchase and have been stuck on customs in my country since 16th february . On 1st April the package was returned to the sender (Famiy Tree DNA). Since then, I have contacted them more than once through their website, and I have not received any reply watsoever. They still did not refund me. As a professional enterprise, they ought to know that my country has costums issues with biological material, and they shouldn´t even sell it to my country. I`m not supposed to know those rules. I`m the client. So, don`t trust this company. I don`t know yet if they will refund me. That`s almost like stealing. Kit number SM13587

Took DNA Test. All of the results do not match anyone on our extended family tree as well as any results from Ancestry DNA Test. It appears to be a total scam.

I have been trying to request a password reset for years, and it won't work and goes into a loop. I tried some time back and Im trying again but no luck.

Inefficient. Lost first sample. Got another kit free. Took ages to post it (from Europe to USA) and then months to process it. Then they muddled reports with those of another family members and it took about a year for them to correct that mistake. Seemingly Customer Service seriously understaffed! Resulting Reports dissapointingly and uninformative. Turns out that you are basically paying £500 / $500 to provide your DNA free for fairly obscure historical genetic research into "haplogroups" and you get very little back - (except that you are a man from a certain country, which you knew already!) No interesting health or trait information is given - unless perhaps if you pay more money. They are constantly trying to get you to "upgrade" and pay more for little return! I did purchase a "Health and Fitness Report" but it did not work because of aforementioned muddling of family members results. Also their formats and reports are not compatible with most other sites so you cannot even download info from Family History DNA and upload elsewhere to get info on traits and health from 23andMe or Ancestry etc. Serious waste of money unless you are an expert "in the field" wanting to contribute to the minutae of Historical Demographics and getting very little in return.

This company, familytreedna, continues to send me spam. 1. I never opted into any list, but they put me on their marketing list themselves. 2. I clicked the unsubscribe link a year ago, and received a confirmation email of such. 3. They continue to send me marketing emails in violation of the CANN-SPAM Act. 4. These new marketing emails have no unsubscribe link, in violation of the CANN-SPAM Act. 5. Requests for them to actually remove me from their mailing list go unfulfilled.

family tree the biggest rip off no useful info no supprted data to conclude your big 450$ or your mtdna$ and results that show no connectivity of probability to be true and definitely not accurate this company should be out of buisness