FamilyTreeDNAReviews of familytreedna.com

When you try to talk to the people at this company they are dumb as hell.they cannot complete sentences to explain the results of your test which should have been included when you received the test

Total waist of money… you can read the other reviews for specifics. This Company promises but is just a scam… I wish I had read the reviews.

Really poor website. No really helpful for tracing DNA matches and woeful for viewing and a DNA matches tree I have tried to delete my DNA kit from the site and it is impossible. Cant be done onsite and you need to contact customer service. Still ongoing after 3 contacts and jumping through hoops. Cannot recommend FTDNA

We were asked to do BigY test through this group by a family member. We purchased a lifelong subscription as there were no options for much less. Sent a kit with upper and lower case vowel and could not get connected for months. No customer service for top dollar charges. We are now going to be unable to build a family tree from September 2024 as they’ve ‘partnered’ with MyHeritage who want hundreds for access to their platform. We have asked for a refund. No response from FamilyTreeDNA. We will be pursuing this! DO NOT JOIN THIS GROUP! Save yourself gross frustration and wasting your money. Appalling on every level.

Horrible website. Essentially a marketing center trying to sell DNA tests. Not user friendly, many key functions never worked in the several months that I occasionally visited. Family surname sites are a joke. Several members and the moderators repeatedly pushed me to get an expensive ($400+) Y DNA test, but would not promise to provide me anything in return. They hoard members ancestry and won’t share it. This site is 100% SCAM.

I went to delete my family tree DNA account there no way to delete my account I look every where on their site to delete my account plus it giving me false information about my family where we were from I am not 100% Europe I am not 76% England and western Europe I gonna stop using their site I know where family was from

I purchased a DNA kit in August 2023 and still have not received it; it has been almost a year. DHL shipped it, but Family Tree DNA could have contacted DHL and charged for the shipping, but they did not. I wrote to Family Tree DNA again on June 19th and have yet to receive any response.

Dreadful. Applied for two test kits for which they require two consent forms, but they only sent one. They do not respond to e-mails but direct you to complete an online query form on their website. I repeatedly completed these query forms over several months as no response to my query re the consent forms was received. Eventually I received an e-mail from customer services, apologising, with the excuse that all my completed online forms had ended up in their "spam" box. Obviously they don't check their spam box for months at a time. By then the consent forms had been revised and the one old one was no longer valid. I received an e-mail attachment for me to print out the forms myself. (I do not currently have access to a printer.) I asked them to post me the forms - guess what - no response. 23 October 2024 update I received an e-mail saying the results were ready, but have never been able to log in to look at them. It's always failed, even though I meticulously enter the passwords etc. given on application.