FamilyTreeDNAReviews of familytreedna.com

Response from FamilyTreeDNAJun 24, 2025

Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand your frustration, and we sincerely apologize for the extended wait you endured. We double-checked your order and can confirm that your Big Y results were released earlier this month. As you mentioned, there was a significant delay due to a quality control (QC) issue that temporarily impacted a group of samples, including yours. We’re happy to share that the issue has since been resolved, and we've implemented improvements to help prevent similar delays in the future. While most of our DNA tests typically take 3–8 weeks to complete, Big Y is a much more complex test. It runs across multiple machines and includes additional processing steps, which means it naturally requires more time. That said, we’ve made significant lab enhancements, and Big Y results are now being delivered in approximately 12–13 weeks. We deeply regret the delay and truly appreciate your patience. We hope you've had a chance to explore your Big Y results and begin uncovering new insights about your ancestry. If you're willing, we’d love to hear what you think of your results now that they’re available — and we would be grateful if you’d consider updating your review to reflect your full experience.

Response from FamilyTreeDNAJun 24, 2025

We’re sorry for the delay in our customer service response and any frustration it may have caused. We’ve sent a request for additional information so we can look into this further and help resolve the issue as quickly as possible. Thank you for your patience — we’re here to help.

Response from FamilyTreeDNAJun 24, 2025

We’re very sorry to hear you’ve been experiencing issues with the site, and we appreciate you taking the time to share your feedback. We’ve sent you a request for additional information so we can have our Customer Service team reach out directly and help troubleshoot the problem. What you described is not the experience we want anyone to have, and we’d like the opportunity to make it right. Thank you again for bringing this to our attention — your input helps us improve, and we hope we can restore your confidence in our service.

Response from FamilyTreeDNAJun 24, 2025

Hi there — thank you for your feedback, and we understand your frustration. You're right that the basic haplogroup you receive from a Y-37 test can appear similar to the one provided through the Family Finder test, since Family Finder provides a broad haplogroup prediction based on autosomal data. However, that’s where the similarity ends. Here’s what you get with Y-37 that you don’t get with Family Finder: Y-37 gives you paternal-line DNA matches. Family Finder connects you with relatives from all branches of your family tree (up to ~5 generations back). But only Y-DNA testing like Y-37 can: - Connect you with other men who share your direct paternal line - Help confirm surname lineages and migration patterns - Support genealogical research hundreds or even thousands of years back through matching and haplogroup refinement We hope this helps explain a bit further how Y-37 can help unlock powerful, lineage-specific DNA matches that autosomal tests can’t provide.