MOHAMMED A.
buy the Family Finder kit since 10 days…
buy the Family Finder kit since 10 days now nothing came to me and the support did not reply i asked for refund waiting for them to respond they say 4 business days but tell today no answer from them or support really best customer service this is update to FamilyTreeDNA it was a mistake by me i purchase it throw this website familytreedna.ae I guess i have been scammed by them sorry FamilyTreeDNA if you want the number that contacted me by email and phone number just email me sorry again
Response from FamilyTreeDNAJun 24, 2025
Hi there — we're very sorry to hear about your experience and the delay in receiving support. That’s not the level of service we aim to provide. We’ve sent you a request for additional information so we can look into this further and ensure it’s resolved as quickly as possible. If your issue has already been taken care of, no further action is needed. Thank you for your patience — we appreciate you bringing this to our attention.



