FamilyTreeDNAReviews of familytreedna.com

I am giving FamilyTreeDNA a 1-star because they promised around 6-week delivery, and it went to almost 9 weeks. When I checked with support, they were mad at me and wondering why I was frustrated why it was taking longer and longer. Once I got the results, it showed that I come from a Cambodian line and had no real other information to work on (I obviously knew this was wrong because I'm Filipino-Chinese). Support kept telling me it was a software glitch. After paying almost $200 for this information. I was completely disappointed. A relative was trying to do research on my family history and knew that this information seemed not to be right, so they offered to pay for my 23andMe DNA test for $100. Not only did this cost about half as much, their delivery was faster, and they gave much more information to work on, and yes, it did show that I had Filipino-Chinese ancestors. I'm thinking they may lost my sample and probably guessed by looking at my face and assigned a haplogroup for me. I was almost tempted to pay for their higher plan because I was second guessing myself, which would have led to more disappointment. Anyways, I highly UNrecommend FamilyTreeDNA.

I purchased the mtDNA, very expensive, and after several weeks, I received nothing but codes. I already knew where I was born and my mother's and other relatives country of origin. However the results have no meaning or explanation of my blood percentage European?, Indian? American? African? who knows!! this is a complete waste of money.

Ordered an add-on SNP kit to a Y-DNA and so far have waited 109 days to no avail. Company reported that a test had failed quality control, creating a delay, but they could have completed the test twice by now. They won't even tell me when it is likely to be completed, so not at all impressed. Very poor customer service. Very sluggish response.b Still waiting... Edit - Now another week on, they claim it is another 2-4 weeks and they refuse to refund, so I am considering doing a charge-back on my credit card. What an appalling company.

The Family Tree DNA website is not very user friendly. It does provide all sorts of great info on DNA and how it works, subclades, variants, and so forth. However, I have no idea after an hour or more of looking, how to download the results so that I can share them with Ancestry.com, or with My Heritage. I am hoping that the Ancestry website will make my new DNA test more available and useful.

Fungerar otroligt långsamt! Ingenting tycks hända när man klickar, sidorna uppdateras mycket långsamt. Går egentligen inte att arbeta med så som funktionaliteten är nu. Fungerade klart bättre tidigare. Nu ångrar jag att jag använt tjänsten...

Uploaded autosomal DNA results and never got the results uploaded. I was told IT had to fix a glitch. That was several months ago. I was going to but a Y test but if this is the service I get, then it's a hard no for me. I would have given no stars but that's not an option.

Did a raw dna down load file on to their website and wish I didn't. Not a criminal but don't want my dna misused. They make it extremely hard to have the file deleted. You have to send them an email and they want proof from the e-mail you signed up with them. You e-mailed them back "delete everything". Then it takes 30 days to have them delete it? Sounds very shady!

Har haft Family Tree DNA sedan 2016 och till en början fungerade det riktigt bra. Men nu är det så långa laddtider så man tröttnar på att använda det överhuvudtaget.