Donguk
We stayed at the Red canyon lodge
We stayed at the Red canyon lodge. Two nights in a row we had no water with 15 people in the house needing to take a shower, cook, use the bathroom etc... after a day of skiing. Needless to say it was a big inconvenience. Their explanation was unclear and didn’t give a good reason as to what was going on. We almost left in the middle of our stay. When we asked to be compensated for this experience....nothing.
Response from Family Time Vacation RentalsMar 7, 2019
We were very sorry for this experience. There was an issue where the water pump was freezing up unexpectedly which has since been fixed. The owner felt very bad for this problem and offered for the guests to return at no charge when their schedule permitted.


