FamilystuffReviews of familystuff.co

I ordered two items. One shipped in a timely manner, but then my order showed closed. I emailed multiple times checking on the second item because it was a Father's Day gift. They kept telling me my order was fulfilled and delivered. I advised the customer service rep that my order screen still shows processing on the second item, and its been well over a month. I requested to cancel my order because it still had not been processed and clearly not shipped. I did not receive an email back for days, and then they shipped my item and it is well, who knows where. Terrible customer service, and terrible wait time to receive your order. If you need your order sooner than 2 months, i wouldn't waste your time ordering.

Ordered a mug for fathers day. It's perfect! shipping was very quick!

Great fathers day mug. Exactly as described and arrived quickly

I ordered a mug for Fathers Day and got in really quick and exactly as advertised!

The item ordered (Tshirt) was as advertised & as expected. We are very satisfied with it! Received sooner than expected.

The WORSE customer service I have ever dealt with. The checkout email stats you can makes changes to your order including address up to shipping LIE... my phone accidentally auto filled in the ZIP Code as soon as I hit confirm I received a confirmation email and noticed the error, I Immediately emailed Customer Service to let them know and I did exactly what the email told me to do. I received an email stating sorry your order can not be changed its been shipped LIE... it was not shipped out yet per one of many of their generic email responses. I put in another claim to customer service chat stating please change the zip code it was now non-deliverable and it’s getting shipped back to you please fix the ZIP Code and send it back and that I would even pay for shipping I’ve gone back-and-forth with what i think is now a generated email response because now they shipped it out again per another generic response email to the same exact original ZIP Code it’s going to get sent back to them again by DHL/USPS I cannot get anybody to call me I cannot get anybody to even respond to my question i get the same generic email sorry your order has been shipped to the address at check out. Hello people I’ve already stated this several times just change the ZIP Code it’s costing them money me money all I want is somebody to call me, email me without a generic email response, look at my actual claims, and just update my zip code.... I have done exactly what the generic email told me to do and what I read they don’t read, they don’t fix the issue, and this was placed in the beginning of April and feel like Im going in circles. What kind of company does not have a phone to call somebody with an issue I don’t wanna chat anymore and I do not want to send emails back-and-forth I want to talk to a live person to fix this at this point.

Overall I’m satisfied my only complaint is it took awhile for delivery and I think they should of shipped my mug and shirt at the same time but I’m satisfied with the product

I found this awesome mug for my husband to give to my Mom as a mother's day gift. Can't wait!! Great print quality and loved the color options!