Family RV CenterReviews of familyrvonline.com

Very good 👍and friendly folks.

I went to Family RV Center just to look. I thought I already knew the brand I wanted and Family RV did not carry it. I looked at the Crossroads Sunset and really liked it but went to El Paso to see the camper I thought I wanted. I found myself coming right back for the Sunset. Rodney Rodgers was the salesman who showed me the camper initially and sold me the camper when I came back. He is new at Family RV and wasn’t afraid to say what he did and didn’t know. He acted like a human being and not a hard core salesman who was only interested in making the deal. He took his time, answered my questions and showed me several units. He even sat with me in the recliners so I could see that they faced the TV and fireplace just like I wanted them to. The next step was the sales department. I really liked that no one from the finance area ever came to see me. They just did their job as I produced the necessary information for Rodney who was there every step of the way. I met Matt who thoroughly explained the excellent warranty and assured me it would be honored I met Albert from the maintenance department who explained how any repair needs and questions would be quickly addressed and resolved. I have had to call a few times and he has been true to his word. Again, I never met anyone from the finance department. They just did their job and wound up getting me a loan with the same company I had used for my previous RV. I feel I was given great trade in value for my old camper, a good interest rate and excellent terms. I would recommend Family RV to anyone and highly recommend Rodney who is on his way to becoming one of their best salesmen ever.

We have been looking for a toy hauler for months. After being disappointed more than once with other dealers, I can’t even begin to describe how great our experience with Family RV was. Rodney Rodgers took the time and had patience for all the questions we asked. We knew exactly what we wanted and had to have and they sure did deliver. He was a perfect salesman for us. The unit we bought was used but Grant and Rodney spent well over an hour and a half going over every inch of the unit to make sure we knew and understood the features and operations before we left. They have definitely earned a customer for life with us. Jason & Mindy Patterson

My husband and I had a wonderful experience with Family RV. We have been shopping around for a travel trailer for about a year and never could get what we needed in our price range. After working with Rylon Glass he was able to do just that plus awesome customer service. He answered our many questions without making us feel like a bother or unintelligent. We highly recommend Rylon to anyone looking for a recreational vehicle. Kyle and Bethany Browne Andrews, Texas

Chris at Family RV Center went well above and beyond to make sure our new R-Pod made it safely into our hands. Long story short we were on a 1,600 mile road trip to pick up our R-Pod and then camp on the way home. We didn't make it to TX as our timing was a bit off and got caught in the great freeze of 2021 and managed to kiss a back of a big rig. While our Jeep was being repaired Chris made all the arrangements to have the trailer delivered to us at the hotel. Once the Jeep was repaired we hooked up and had a nice safe return trip home. Also we found a nice care package of trailer goodies had been included to help with our trip. Family RV Center is an awesome place with todo business.

We just purchased a 2020 Alpine 3850RD and we couldn't be more happy. Chris Lambrecht took exceptional care of us and made us feel very comfortable. As the name says, you do feel like part of the family at Family RV. Thank you Chris, Grant, and everyone at Family RV!!

We purchased our first travel trailer yesterday and drove 15 hours round trip to complete the purchase. Our salesman, Rhylon made the process stress free and I highly recommend using him for your RV purchases. Definitely worth the drive.

Very good people!