FamilyGoKartsReviews of familygokarts.com

We placed an order for 2 dirt-bikes for our teen boys at the beginning of June. There were a few delays in shipping due to COVID-19 (which was understandable). They eventually contacted us in August to say that they had finally shipped the bikes. The trucker arrived with only one bike. We made several attempts to call and email to find out why we only received one. No one in customer service, shipping, or otherwise seemed interested in responding to us. We later learned that they screen calls and if I called from a different phone number they would in fact answer the phone, but never gave a definitive reason or answer as to when we would receive the other bike and would shuffle us from one department to another. They took my payment for both bikes back in June and that's when all communication ceased. I finally canceled the order for the second bike in November. They did NOT refund the full amount of the bike. We had to dispute it with Paypal. I would not recommend this company.

I received my quad damaged and no one will call me back. I called the company 3 times only to talk to a rude operator. Do yourself a favor and don't buy anything from this company. Cheap China made crap. The steering column is bent so its just collecting dust in my garage. 1000 down the drain.

I'm disappointed I even have to give them a single star. They deserve none. I wish I had seen the many reviews posted here before I ever purchased from the company. We purchased an electric ATV for my son. Jeff Backer, the owner, said it would arrive in 3-9 days. It took 45 days to ship to us. Then we use it for less than 2 days and the battery dies. Given the awful customer support from the beginning of our order and utter lack of communication throughout the process, I wanted to return the unit. It's defective and out of principal, I didn't want it anymore. Now, we are stuck with the shipping fees to return it which costs as much as the ATV itself. I have over 25 emails to Jeff and he's not called me back despite me saying I didn't want to communicate via email and would like to speak with him. This place is a total joke. I will tell everyone I know to never purchase from them. Save yourself the heartache, frustration, disappointment, and hassle.

Customer service is terrible! Tried ordering a replacement rim for a go cart I purchased here. After I placed 8 calls and voicemails, and sent 4 emails, they got back to me finally via email 3 WEEKS LATER! It then took 1 more months to actually get them to send the replacement bc their responses take so long and they refuse to call you. When I finally received the replacement, 4 weeks after they sent it, IT WAS THE WRONG PRODUCT! Well, here we go again, I sent them pictures of the wrong product, as well as testimonials from a local auto part store telling them it was wrong and they still have not gotten back to me, again. IT HAS BEEN MONTHS, now. I will never order from these people again. I finally reported them to my bank and the BBB. I was able to order the correct replacement part from eBay and received it in 2 days. Do yourself a favor and go somewhere else for your purchase, and read the company reviews before you order. Don’t make the same mistake I did.

These people are rude and dishonest. Promised out the door price, and I repeatedly asked out the door right and he assured out the door, but next day tried to add all kind of bs charges. Then a really rude woman hung up on me and said maybe she will have someone call me. Then told us battery was new charged and ready. Just awful customer service and still no title. Putting in report with better business bureau.

This company is a scam, do not buy from them! Customer service is horrible, they hung up on me. They won't call you back unless you want to purchase the product. Once that's done you can never get a hold of them again. Jim wouldn't take calls from me, but he was so helpful and nice when he sold it to me. Ruined my daughters Birthday gift. They will only email you, make you send videos and pictures and drag it on for months only to tell you it's the charger that doesn't work. This was supposed to go 18 mph and it goes 6. We paid $588 for nothing. It's garbage and can't even be driven for more than 10 minutes without dying when it should last hours. Everything online and what the salesman told me it did was a lie! This company is a scam, and needs to be reported!!

The owners of Family Go Karts are crooks. They took advantage of my older parents who bought a go kart for their grand kids. They needed some support with a newly delivered go kart that they couldnt get started. They called and emailed for 3 weeks and they would not even call them back. My parents had to pay for someone to come out and fix THEIR BRAND NEW $2,000 go kart that they could not start from day 1. Its a shame. All they had to do was call them back and walk them through the process of fixing it. Do not buy from them. Once they make the sale, they split.

After quad blazer 9 arrived . I was very excited to build this quad for my daughter. She Was coming home in 3 days so super excited to see her face . In the mean time battery holder is cracked at the hold down area... so I bungy it for now. Then when my daughter finally sees the quad we take them out the next day and gas starts pouring out of the bottom of carburetor out the hose... these things shouldn’t be happening . Now we can’t ride . And Customer service is totally negative in every conversation . Wish I would’ve never purchased this . Should’ve just went to a Yamaha raptor. Totally disappointed