FamilyGoKartsReviews of familygokarts.com

Horrible!!! Said free shipping. Lies. Delivery 10-2. Lies. Had to call. Between 3-5. 530 Call. We are behind. We are an hr out. Get the go kart. Unless u are a mechanic don’t buy!!!! Doesn’t even have Manuel only a dvd. This product is in literal pieces.

Horrible customer service. I placed order with sales. Received text message 2 days later that i needed to call immediately regarding my order. Apparently this item is discontinued and likely not going to be back in shop. I call them in the morning they deny knowing any of that and then when i requested to speak to my salesman the woman stated he was busy and hung up on me. I called back requested manager she complained she was on her lunch break and the salesman was still on the phone. She was rude and validated the previous lady hanging up on me. It takes alot for me to get angry but this was absolutely ridiculous. It seems likw they were trying to scam me and i wish i would have read previous reviews showing how poor this company truly is.

I bought a 50cc scooter from them in October of 2021. When the delivery driver came, he said he didn’t want to unload it because the shipping container was so damaged. After taking a look, I decided I didn’t want to mess with accepting the delivery and possibly having to return it for damages. I asked for a refund in November and am still waiting to receive my money back. This is HORRIBLE customer service.

I purchased the upgraded warranty when buying 2 scooters. One scooter is leaking gas all over. I have emailed for assistance and this has gone unanwered. The other scooter has missing parts. I have called and emailed twice with no assistance given. Very frustrated.

I placed my order and to receive it was a difficult and ridiculous task I eventually requested a cancellation and ordered 2 Gi Karts elsewhere and received them promptly no hassles at all. After talking to someone 3 times the last times the last time I was told I needed a forklift to unload them as if anyone has a forklift just hanging around the backyard if not there would be an extra fee for this and that to many hidden fees on top of the hideous ordering process Nice Go Karts but the ordering process SUCKS!!!

I would give them zero stars if I could. Do not waste your money buying from this company. There customer service is terrible. I bought a go kart from them and after I put it together I couldn't get it to run properly. I called customer service on 9/13/21and was told to submit the trouble ticket online which I did that day. On 10/1/21, after not hearing back from them, I called to follow up and I was told to submit a video of the problem, which I did on 10/3/21. On 10/7/21 I sent an e-mail asking if they'd received my video and stating that an acknowledgement would be great - crickets. I called again on 10/12/21 and asked if they'd received my video. They stated yes and that they would review it. I've heard nothing since. I hired a mechanic to pick it up and see if he can get it running since I've had a $1500 piece of junk just sitting in my garage for over a month. They also advertised free shipping, but when you call to set up delivery, they ask for your zip code and tell you that you have to pay for delivery and to get it unloaded. Crooks!

was told 6 weeks on delivery, of course with covid it took 8 which is understandable the issue is, no contact or updates, nada, and if you try and contact them well good luck all you get told is well nothing, or "its not here" and then once they do arrive, give Yvette a call and see what kind of support you get, basically, you go to their website and enter a ticket, and like before, hope you get a response. and if you ask to speak to someone else... welll.. you get hung up on, great service huh? the equipment itself isn't bad, but you would do much better buy from someone else its not worth the hassle I promise you

I wish I would have checked this site before purchasing from this company. They were nice enough during the sales process but the customer service was horrendous. The unit did not function when I received it. I called for assistance. They seem to have only one person answering and she told me essentially, she knows nothing, she just answers the phone. The only thing she knows how to do is have you open a ticket. When pressed for more information she became agitated, reiterated she knows nothing about the process, refused to get a manager and ended the call abruptly. Very disappointing after spending $1500 with the company.