FamilyGoKartsReviews of familygokarts.com

Worse customer service i have ever experienced in my life. They're the best customer service ever when selling their product but as soon as there's a problem it's like you no longer exist. Don't ever bother with this company

I brought a electric atv for my son costing me $450 total, when I receive it to find out it wasnt moving at all so contacted tech support through email only apparently for weeks back and forth. So o finally give em and wanted to send it back for refund. They tell me im responsible for shipping it back so i had to pay $200. Then wait weeks for a refund they tell me i will get back $369 for the item and when i get my refund it was only $283 they said because they charged me for the shipping fee when they shipped it out to me!! This is a total scam!! Do not buy from them i warn you! How they charge me for almost everything when the item they send me that was defective! Hope everyone learns from this. Worst customer service ever as well all they do is hang up the phone when your tryna get your point across.

i bought a t-rex go kart from them for my son for charismas and I did what they say to do to break it in. I had a hose that melted and oil shoot into the air filter. They said it ok if oil go into the air filter and now it don't want to start. I cant get anyone to come fix the problem with it or they just want to keep E-mailing them. It takes 1or 2 week till they email you back, they keep asking the same thing. I just want them to come and fix it. If anyone read this don't buy from them.

awful company, they miss-represent the time it takes to receive an ATV in the shipping process on their website, it says 3-5 days, then they on the phone they tell you 6-10 days and "they can't help what the website says." They also overcharge your credit card and won't refund you, so you have to charge it back through your credit card. A month later they try to charge your credit card again, again forcing you to have to charge it back through you credit card. When you call, you can only talk to the "receptionist", who is the rudest person i've every talked with. She said i can only email them and they will respond quickly. I emailed them a month ago, still waiting for a response... Don't buy from this company, they are AWFUL!

If you do not get what you ordered perfectly on the first go round, you are screwed. The company goes by Family Go Karts, Family Pool Fun and BW Inc. The latter is the parent company owned by a politician family. Turns out the tables are sold by another company called Blue Wave Products. You can just order direct and save some money before you find out they have screwed you too. Family Go Karts just resales them. Don’t trust the reviews on their site, customers are hand picked to be allowed to post them. I was never offered the option. I purchased the “Top Shelf Air Hockey Table” for $742.95 plus a $20 liftgate charge for easy unloading on December 20th to give to my kids who I see part time. I called to ensure it would be to my house by December 31st and placed the order based on their people telling me it would. By December 28th and 29th I was calling as nothing had shown up. I learned the table was just being put on a damn train and would not arrive to me until after my kids had left. When it did show up, a driver called as it was shipped on a freight line and they did not have a lift gate as I had paid for. They also only had 18 wheelers so I had to meet them 5 miles away. Once home, I found that a forklift had run a single fork right through the top of the table. So I reported the damage and asked to cancel the order as it showed up after the kids left. They ignored me over and over again. Promised me a call tomorrow… a total of 4 days in a row. Even set up a conference call with me and the warehouse but they never called. I even asked to speak with my contacts boss as I was being ignored. They straight up told me they would not give me that information. Then I got an email saying they sent a new table with no phone calls. I call them and I’m told the warehouse says I can’t cancel. Says I can on my contract, but they will not return my money. They also will not pick up the old table so I have to find a way to dispose of a 320 pound table. I drive 5 miles away and get friends to help me a second time loading and unloading in a pickup. Get it home, plug it in and the scoring doesn’t work. Start from scratch and try calling all over again. They tell me they are working with technical support. Weeks later I finally reach someone that says replacement parts are being sent. Then I get a phone call from the freight company. They sent a 3rd table. I get my friends for a 3rd time. Set up this table and it also does not work. So now I have 3 tables that do not work and no way to dispose of them. By the end of March I was able to scavenge enough parts from table one and two to make one table that works most of the time. But I still have 650 pounds of tables to dispose of. Spend your money with Brunswick or someone you can count on.

I want to warn people from using FamilyGoKarts.com. We have had a frustrating experience with them, as they don’t seem to be a reputable business. A quick summary: We ordered an electric ATV (Sonora Model) for $470 on December 8th, 2018. This was to be a Christmas present for my children. Originally, it was to be delivered on Dec 20th, but the truck driver supposedly “forgot to put it on the truck”, and so it wasn’t delivered until Dec 27th. We charged up the battery, and then tested it out. It seemed to work fine for 20 minutes, but it then started lurching and not driving properly. They had me test the battery, then determined that the controller was bad. They shipped me a new one, but it came in a larger box that necessary, with NO padding, and NO instructions. When I requested instructions, the technician basically said “just replace it”. When I continued asking for instructions, he finally sent a 2-year old document that wasn’t even for the model I had, and some of the controller’s connectors were labeled in Chinese (which of course the document didn’t cover.) I finally decided to return the product, since we weren’t getting anywhere, and at that point the owner said I was responsible for return shipping. When I called Saia for a quote, they said it would be $674! To return it to Texas was $383 (where the unit originally shipped from). After complaining, the owner mentioned he had a discount with Saia, for “only” $199, and that due to their generous nature, they would waive the $169 “restocking fee”. So, if you want to take a chance and order from them, and it gets damaged in shipping or stops working immediately, you will be on the hook for at least $199, and maybe another $169 if they don’t feel particularly generous that day. So you could be out $368 of your $470 purchase. We are going to file complaints with the BBB and dispute the charge with our credit card company.

WORST EVER! FIND SOMEWHERE ELSE! BEWARE! Customer service is a joke! Product received broke 2 days after Christmas. Sent an email. Was asked to upload pics. I did. Waited a month for a response. Had no idea I had uploaded pics and asked me to again. I told them I did. Waited and received questions like "why did you take this pic?" Ummm, it's a wheel in my hand that broke off?! Called today, lady answering the phone was one of the rudest individuals I have ever spoken to. Refused to put the person I was requesting to talk to on the phone and then hung up on me. A month and a half, no resolve, broken dune buggy. Was MORE that friendly when I was placing a 3k order....liar and used car salesman. STAY AWAY AND FIND ANOTHER VENDOR!!!!!

This gem is a direct quote from their site: "From a legal perspective, the federal government's Consumer Product Safety Commission (CPSC) says flat out that no one under the age of 16 should ride an ATV." NOT TRUE - a very important word is missing - the CPSC says "Children and young people under the age of 16 should not ride adult ATVs." The key word being "adult".