Family DollarReviews of familydollar.com

Store at 4226 Washington Rd, East Point, Ga. Male manager berates customers AND sales associates. Put a sign up today stating 'respect. Even a dog deserves it'. This AFTER I witnessed him demean a cashier in front of SEVERAL customers. And treated customer as stupid. Customers behind me voiced disgust at his ever-present negative attitude, will not get in his line ( even if it means waiting for another cashier), have commented ' his attitude probably explains why the windows keep getting shot out'. Have ignored this problem long enough. Yes, people deserve respect. And most of the patrons I've encountered are respectful, but DISGUSTED. I let it be known I was contacting customer relations. Something must be done.

After reading some of the reviews left by consumers, I realize that my experience is just one in many dollar general failures. The staff is notably untrained and unprepared. Just waited for 30 minutes with only two customers in front of me because the “new” cash machines were “slow”. The employee although apologetic, had the attitude of oh well it’s not my fault. Another cash machine stood there unused and when asked to why that one was not being used, the reply was “it does the same thing. It gets “stuck” while ringing up merchandise and then will kick in after 15 to 30 minutes. She stated that this happened yesterday as well and that management was aware. Management didn’t care she stated and these new machines were having to “work themselves into working correctly”. Crazy in my opinion and what a way to drive away potential and current customers. Where was management by the way, she was the only employee to be seen in the store. No wonder dollar general has a high shoplift rate and huge employee turn over. And may I add instead of redecorating the store, why not educate your employees and make your managers accountable for the work environment and customer experience. A never again to be seen at dollar general past customer.

Going to family dollar many times a month for toilet paper and other odd ends my mom purchased a bathing suit for my daughter they left the theft tag on it and when she went back to have them take it off the accused her of stealing really she came in the door went right to the counter with it in a bag. To top.it off mom told the manager about who all was at the store when she purchased and she didn't care this lady stated I was here that day we don't sell this item even though it has your tag on the piece get real. Then when mom was walking out of the store there was a lady who was walking out with items in her pocket that she stole the manager didn't care about that.

I was just asking the manager can I have free headphones but he say no and tell me to get out.

I tried to return a pizza cutter which was only 4 dollars. I purchased it on my EBT card, got home and realized I didn't need it. I returned 10 days later, not used and still in its packaging. When I tried to return it, I was told they couldn't refund it and that only food that is purchased on a EBT card can be refunded. I gave them back the pizza cutter and walked out. I don't care about the 4 dollars. The fact is that every store you go into does refund your money providing it is in its original condition and packaging. I guess 'Family Dollar ' does NOT!

Treated horribly in Elkview WV. There ya go. I'm not writing the whole story. I'll just not ever go back there. They treat customers like trash. You need to fire, and hire a new employee. I'm still mad at 2:00am. I've never had a problem there in 10 years. I regret spending so much money there now.

Purchase about $70 worth of items. Deceived I did not want the pistachio’s and was told to put them back. I politely tossed them on the shelf under where the pistachios were and the cashier threw my receipt on the floor. First off, it’s not my job to place items back, that is why I kindly pushed them to the side so they could restock them as needed. I file a complaint online 3 days ago, still waiting on a call back.

One person on checkout,12 customers waiting. One associate comes from who knows where after 10 minutes, then another comes inform outside after 15 minuted pushing a cart, sure !!.The one on the checkout was pissed and the other two didnt care..