Family DollarReviews of familydollar.com

Your registers are not set up to deposit paper money through cash app, despite what your website claims. "Invalid merchant" is the error message; it's not on cash apps end, it's on your end because the registers and the terminals are not set up for it Ennis Montana store

At location 1014 n 24 th st, ste 7 , phoenix, Az ,85008, I just made it 12 min til' 10 p.m. ,closing time,I entered & the big,fat,bully, female Hispanic cashier yelled at me that they're closed,I said it is not 10 yet,I just needed to grab a bag of chicken,I already know where it is at,near the register, & she yelled again,so I told her i'm gonna report her!The correct way to handle customers near closing time is to both greet them upon walking in & nicely,not rudely,but to nicely inform them that they have however many minutes left & closing at 10,then they could lock the doors at 10 & not let anyone else in.If they do this to the wrong people,they risk either not being listened to & whatever can happen from there,a weapon being pulled out on them,being assaulted,etc,so instead of thinking they're immune because of extra insulation,a rotten attitude,a grudge,a ghetto mentality,whatever it is,they should stop & realize that there are some that will do crazy things & not just report them!this store needs to train their new employees in so many ways obviously.You don't confront last min shoppers that may need 1-2 items,you lock the doors at the closing time,10,not before or there is the above risks.As for me & reporting them,this store's management needs to reprimand them & note the loss of extra $ in the minutes before closing!

I went by a store number 12226-595 Champion Drive Canton North Carolina. Always have been impressed how clean and stocked. Upon checkout, I was greeted by the rudest lady I've ever met. I had numerous items, including cat food visine ice cream bread and vitamins. I also had two 12 packs of beer. One was hot and one was cold. I merely asked that she keep them separate. I do not know how the register works. I just know I always I have to show ID when there is an alcohol product bought. She stated that she could see that I was old enough didn't need ID. Then she blatantly said I'm tired of assholes today. All I wanted was the cold one separate from the hot one. All she had to say was yes sir we will do that. Instead she states that she is tired of assholes today. Well of course that pisses me off. I asked if she was the manager and she said she was and I could go ahead and call if I wanted to. Well I thought about it. Christine does not need to be in customer service. She clearly has a problem herself and passes it on to others. I have been in the store several times, and always been treated excellent. I guess this was my odd Day out to meet the realest manager of all. Again her name is Christine. She had no name tag on. I asked her her name and she said yes I'm the manager whoop you do.

They sent me a $10 coupon. It had no date for use. I went today and it didn't work. I complained to the cashier and he lied and said it went through. The lie permanently lost a customer. I called Family Dollar Customer Service and got a smokescreen. Run for your life.

5397 Rockville Rd. Indianapolis 46224 location has rude staff and told me to take my business elsewhere, if I'd like to deposit my money into Chime because they were too lazy to count it with their counting machine, even though they had four employees and few customers. It's no wonder everybody goes to the Dollar General across the street, as they have a better selection and more professional employees.

I am extremely disappointed with the level of customer service at this Family Dollar location.( Mastic NY).I typically shop at a different store, but this one happens to be on my route home from work. After this experience, I will be reconsidering returning. After a long workday, I stopped in to pick up a few items. Almost immediately, I noticed an employee who had been stocking shelves began following me through multiple aisles. This behavior was uncomfortable and unnecessary. No customer should feel as though they are being monitored or profiled while simply shopping. When I proceeded to the register, the cashier did not greet me, despite acknowledging and greeting other customers ahead of me. I remained polite and continued with my transaction. Due to using digital payment through my phone, I experienced a connection issue and requested that the transaction be voided so I would not hold up the line. The cashier responded abruptly and unprofessionally, stating she could not do so. As I attempted to resolve the issue, another customer kindly offered to pay, which I initially declined, as I had the funds but was experiencing a technical issue. Despite this, the situation escalated unnecessarily when the cashier loudly announced, “I refunded your EBT card,” in front of other customers.(I used Google Pay) This was completely inappropriate, inaccurate, and a violation of basic customer privacy and respect. Not only was the statement incorrect, but no customer’s method of payment should ever be announced publicly. A simple, professional statement such as “your transaction has been refunded” would have been sufficient. This experience was not only frustrating but deeply concerning. It reflects a lack of professionalism, poor customer service training, and behavior that can easily be perceived as discriminatory. Customers deserve to be treated with dignity and respect at all times. I strongly encourage management to address these issues immediately. Proper training in customer service, communication, and respect for customer privacy is not optional—it is essential.

⭐️ One Star: Unacceptable Manager Conduct During Return I am writing this review regarding my very poor experience at the Family Dollar store located at 200 E Pleasant Valley Blvd, Altoona, PA. I went in to return a recently purchased defective can opener (poor product quality) with the receipt. The store manager on duty, Kelly, was immediately confrontational and unprofessional. She refused to honor the return, claiming the item was "10 years old" and openly accused us of not purchasing it at that store, essentially calling my father a liar. She refused to help despite the valid proof of purchase. The situation was only resolved when a second family member intervened and firmly insisted she follow the store's own return policy. Manager Kelly then completed the transaction silently. A manager should not make a simple return an insulting personal confrontation. I hope Family Dollar addresses this manager's behavior and customer service skills immediately.

When I went to the register to purchase my items the Kit Kat rung up as $1.75 although the price labeled it as $1.25. I informed the cashier the discrepancy and she went to verify it for herself and she saw what I said was true. She told me they’re constantly changing pricing and that it was missed, in a rude frustrating way. I told her she has to honor the price that it’s listed for and she told me she doesn’t have to and that she can’t, maybe the manager can. The manager came and told me she doesn’t have to honor the price listed but this one time she will as a favor. I informed her that in the state of Virginia a business is legally obligated to honor a price displayed on a consumer item if the price is posted at or near the item or if the price was advertised and the business does not have a clearly stated quantity limitation in the advertisement. She then began yelling and cursing at me and told me I was being an a$$h0le and b!t(h in Spanish little did she know I speak Spanish too and I told her in Spanish she better watch what she says. For her to be a manager and conduct herself like this was totally unacceptable and unprofessional although I don’t expect top-tier one customer service from family dollar. I definitely don’t expect to be cursed out simply because a discrepancy with the price. Although I definitely will not shop at Family Dollar she needs to be reprimanded and trained better because it could’ve turned into a worse situation with another customer. not everyone thinks rationally like I do. For her own good she needs to conduct herself better.