Family DollarReviews of familydollar.com

Told me the order shipped and even reached the store on a Monday. When I reached there, I spent 15 minutes talking to the store manager learning that nothing reached. The store manager told me to wait for the next shipment that would reach there on Friday to see if it was there. I waited and the manager was nice enough to call me to tell me that my package was still not there. She told me to wait again for next shipment the following Monday and I did. The next Monday reached and nothing. She has been nice enough to look for the package and the corporate office not as nice. They basically confirmed everything the store manager said which was that its not there. Having waited 2 weeks plus, I would have liked to see a little better customer service from the corporate office who told me basically, all they could do was cancel the order because it wasnt worth there time to find out what happened to my order. They refused to ship another one or even give me anything for all the time wasted on this company. Basically, they made me cancel so they could increase the price on me by 20%. Anyways, not a big deal. Lesson learned from family dollar.

First off let my start by saying, i do realize that we are living through an unusual time in our society. But this does give family dollar's employees a license to treat their customers badly. I went into a family dollars at 5527 Bridgetown rd Cincinnati ohio to pick up a few things i needed. When i was walking into the store i realize i had forgot my mask at home. So i went into the store hoping i could be provided with a mask or was able to buy one. I did not see any employees around so i went ahead and started get the things i needed. Went to pick up laundry detergent and there was an employee in the aisle and before I could say anything, in a loud and rude manner. i was told i needed a mask. I said sorry i forgot mine at home do you guys have one u can provide me or i can buy. and she got real snotty and said no we don't have them for customers and we will not server u because you came into the store without a mask, while the whole time her mask was down around her neck, now she is going to yelling and screaming at me for not having one and treat me like i shoot her dog or something and her mask is around her neck the whole time. What a joke, needless to say, but i will no long be shopping at the family thug dollar. I must say great job "famly dollar" training your rude employees thugs. walked out and drove across the street to Walgreens and was greeted at the door, i asked the young lady if they had mask that i forgot mine at home, she provided with one, and i picked up the few items i needed and was told to have a nice day and they hoped to see me come back again, wow night and day, you can take a note from Walgreens, Family Thug Dollar. Now thats how you keep a customer!!!!!! (Former Family dollars Customer) Chuck Applegate

Phone said they closed at 10. I called the store at 9 and said they close at 9. They better get that straighten up. I will do my shopping at dollar general from now on

I have gone into family dollar 5 times and all of my soda is expired by 6+ months and tastes terrible. Even DOLLAR GENERAL at least gives products within the dates. Get your crap together

As a former manager I would like all F.D. customers out there to put yourself in the staffs shoes for a moment. I can only speak for the stores I managed. These people are severely under paid and corporate will only allow hourly employees to work a maximum of 34 hours or so. They consider that full-time. It allows them to legally refuse certain benefits. These people aren't making anything near a living wage. Under no circumstances does this make poor customer service okay. But maybe it can soften your hearts a bit towards them. As a former manager I tried to make up for the company's many shortcomings. At Christmas employees get a coupon for $20(taxes not included) or so. A FAMILY DOLLAR COUPON. How is this a bonus? It goes right back into their wallets. I would give my employees real cash bonuses out of my own pocket. Because hourly employees are not allowed to work actual full-time, the manager, me, has to compensate. I worked a minimum of 60 hours a week. I kept up a beautiful and organized store. I was salaried for 52 hours a week. When I would calculate my actual hourly earnings I was consistently making MUCH less than my employees. So next time you find yourself angry at a Family Dollar employee, direct that anger to the corporate heads. They make an awful lot of money. Trust me. They do. They consistently and aggressively treat their workers very badly. In turn, they are treating their customers badly. Call them. I'm serious. Every store should have a poster with a number to call. Do it often and do it loudly. This is not how a company in America should be treating it's employees or customers.

Yes I tried to walk into your store the two gentlemen there would not tell me who the manager was as they pushed me back out the door I looked one of their name tag said Mike they're both knew there because I've been going to that store for the last 3 years I have a GoPro on the front of my bike that video taped everything so I would like a response or I am sending this footage to the news and the police I want both these kids fired it was on Thursday December 17th at 5:25 in the afternoon and the Clearwater store on Gulf to Bay

I was trying to get my cart at the front because a guy cashier told me to leave it at the front and I came back with my items to purchase a young lady caught an attitude with me and was rude and belligerent would not let me purchase would not let me get my cart or get it for me so she told me not to cross the blue line in a rude tone and in a disrespectful manner so I had to go to another cashier and she got more verbally abusive and I cursed her out and she even threatened me saying she was going to woop my ass and she's a bully and every time I walk into this store I feel not safe and always have to worry if the employee will snap off on me all the time This was at Family Dollar 2274 N Milwaukee Ave, Chicago, IL 60647 Incident 11/30/2020 Christina I 7738507105

I tryed to use my clipped coupons 3 times in a row , diferent days and system is always down, maneger is never here.... the only thing a here is. Im sorry comeback tomorrow... I lost lots of coupons and Im getting tired to this horrible customer service.... I think the coupon is fake news... very disappointed... I went to grand prairie store carrier and tarrant rd texas