Lynn
Bad packaging
The design that I hot was very nice, which is the only reason for the 2 stars. The item came from China according to the tracking. It was a decal in paper packaging...it arrived crumbled and bubbles all over the decal which makes it unusable. They could have at least put a piece of cardboard in the package and maybe it would have survived the long trip
Response from Familycustom GiftsJan 10, 2023
Hello, We are sorry to hear about your negative service experience with the order and would like to apologize. Your feedback gives us an opportunity to improve our services. Your complaint has also been shared with the customer management team so they can further investigate this matter. We strive for a 100% satisfaction rate in terms of customer satisfaction, and while we’ve fallen short, we will ensure this never happens again.