Kevin L.
I have not received my order
I have not received my order

Let FAMILYCUSTOM-GIFTS™ adorn your inner world by resonating between emotions and art!
Familycustom Gifts (familycustom-gifts.com) has 100 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Kevin L.
I have not received my order
Sean S.
Misleading advertising and deceptive language in the ordering process. My girlfriend received 12 x 16 poster instead of the canvas print I was lead to believe she would be receiving. It was extremely embarrassed as to what she received. It looks like something I could have just created myself on any program. The customer service said it was my fault and all the could do is offer me a discount on my next order , which they do when checking out every time. Will never recommend and have told people to be weary of this company. Buyer beware!!!
Glinda J.
One of my coffee mug were broken it was the one that had Padre on it and it was a wedding gift for my Pastor and the one was for his wife
Christian O.
50 % refund equals llow rating!
Kris D.
It has been a month since I ordered and still waiting.
Carly
Way overpriced for something so small you can barely read the names. It is poorly made. I was very disappointed and embarrassed to give them as gifts.
Response from Familycustom GiftsJan 9, 2023
Hello, we are sorry to hear about your negative service experience with the order and would like to apologize. Your feedback gives us an opportunity to improve our services. Your complaint has also been shared with the customer management team so they can further investigate this matter. We strive for a 100% satisfaction rate in terms of customer satisfaction, and while we’ve fallen short, we will ensure this never happens again.
Daniel K.
Package was late, and poor, sparse communication. Likely a trademark infringement going on here selling unlicensed merchandise from China. Wouldn't buy from them again.
Response from Familycustom GiftsJan 9, 2023
Hello, We are so sorry to hear about your experience with your order. Please kindly be ensured that this is only an unfortunate & uncommon issue. We have already reached out to rectify this for you. Please check your email.
TONY P.
I didn't receive my order before Christmas when it stated it was shipped on December 8th (that's when the USPS label was printed). The description stated comforter but the package was the size of a large envelope which it ended up being a comforter cover, very disappointing!! I have requested a return but first they want me to send a picture of my return. Wouldn't they know what was ordered and sent to me? Of all the online shopping I did for Christmas, this was the only thing that didn't arrive on time. I will not be ordering from them again and hopefully will not have a problem returning it.
Response from Familycustom GiftsJan 9, 2023
Hello, We are sorry to hear about your negative service experience with the order and would like to apologize. Your feedback gives us an opportunity to improve our services. Your complaint has also been shared with the customer management team so they can further investigate this matter. We strive for a 100% satisfaction rate in terms of customer satisfaction, and while we’ve fallen short, we will ensure this never happens again.