Family Court DirectReviews of familycourtdirect.com

Response from Family Court DirectJul 10, 2020

Hello Devinne, We are very sorry to hear that you were not satisfied with our services, and that you did not win your case. We would like to make it very clear that we do not represent you in court. We also make a point to outline this in our discussions that we will not be there and that you are self represented. We are not in control of the outcome or the decision of the courts. Could you please contact us at [email protected] with some information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hi Broderick, we apologize that you didn't find value in our services. According to our records, we provided documents for your initial request in CA, then provided additional documents for TX, which were filed. We do not have control over the outcome of the case. We're surprised to hear that we were hard to get a hold of, as our system make it easy to respond via email, text or you normally get a call back within 24 to 48 hours. Again, we apologize that you were unsatisfied with the services and documents provided, however we believe if given the chance to have fulfilled the services all the way through you could have had a better experience. Please reach out to us at [email protected] as we would love to learn more about how we can make this a better outcome. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hi Shaundi, We're sorry to hear that you are dissatisfied. We provide limited scope Document Services so when the scope of the matter fits the services we provide it can be a great value. Looking at your case notes, we see that we provided the requested documents, you filed them, then we never heard back from you. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hello Cal, We apologize for the trouble you had while filing, as that is never intended. The team does do extensive research into each case to make sure that all appropriate forms are included. Looking at your case notes, we can see that the documents were created and updated multiple times with the information that was provided to us. We received approval from you that these documents were correct and ready to file. We do see that you notified us of the missing local form, and we made sure to email that out to you immediately. While we try to be perfect, occasionally mistakes do happen and we are sorry. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 13, 2020

Hi James, We apologize that our work product was not of use to you. That is certainly not the outcome we want. Our goal is to provide you with valuable services that help alleviate your stress. Could you please contact us at [email protected] with any updated information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 9, 2020

Hi David, We don't want you to ever feel our services were not sufficient, and would love the opportunity to learn how we could have better assisted you. Again, we apologize that you were unsatisfied with the services, however we believe if given the chance to have fulfilled the services all the way through you could have had a better experience. Please reach out to us at [email protected] as we would love to learn how we could have better assisted you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 9, 2020

Hi Lemuel, We apologize that you didn't find value in our services. Our goal is to help facilitate your solution, while providing you with the tools and resources necessary to achieve it. We don't want you to ever feel our services were not sufficient, and would love the opportunity to learn how we could have better assisted you with your documents. Again, we apologize that you were unsatisfied with the services and documents provided, however we believe if given the chance to have fulfilled the services all the way through you could have had a better experience. Please reach out to us at [email protected] as we would love to learn how we could have better assisted you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 20, 2020

Hi Eric, We are very sorry to hear that you are displeased with our services. We see in our records that we had a hard time reaching you after your request for a refund. Your request for a refund was denied because you were provided with proper documents, and there were no requests for revisions or changes during the review process. Could you please contact us at [email protected] with any updated information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Kind Regards - FamilyCourtDirect