Family Court DirectReviews of familycourtdirect.com

Response from Family Court DirectSep 2, 2020

Hi Whitney, We are so sorry to hear about your experience. Our team is diligently looking into your case as we speak, and we will be in touch with you shortly. We hope you know that we are listening to you, and you have been heard. We don't want you to ever feel dissatisfied, and hope we can help find a resolution for you. Kind Regards - FamilyCourtDirect

Response from Family Court DirectSep 14, 2020

Hi Dele, We are so sorry to hear about your experience. Thank you for taking the time to talk with us further, we appreciate you taking the time to do so. We don't want you to ever feel dissatisfied, and our intentions are always to provide you with great service. That being said, sometimes we fall short. We truly appreciate your feedback, and are using this as a learning experience to make sure no future customers feel this way. We hope you know that we are listening to you, and you have been heard. Kind Regards - FamilyCourtDirect

Response from Family Court DirectAug 28, 2020

Hi Teonya, We are very sorry to hear about your experience. When reviewing your case notes, we see we checked in with you on 3/4/20 but we don't see any records of you requesting to cancel. We are sorry this fell through the cracks, and would have definitely cancelled your account immediately. We certainly don't ever want you to feel like we are charging you inappropriately. As such, we have issued a refund for all months discussed. We hope this helps to resolve your grievance with us, and that you feel the rest of your experience with us was worth 5-stars. We have reached out directly to you, but feel free to contact us at [email protected] and we'll keep an eye out for your email. We hope you feel heard, and we apologize for the confusion! We're here if you need us. Best Wishes - FamilyCourtDirect

Response from Family Court DirectAug 28, 2020

Hi Gary, Thank you for taking the time to leave feedback. We certainly don't ever want you to feel the way you do. It sounds like you are a wonderful advocate for your son, he is lucky to have someone like you in his corner. You and your family are important to us, and we want you to choose what's best for you. Given the opportunity, we would love to make things right for you. We have reached out directly to you, but feel free to contact us at [email protected] and we'll keep an eye out for your email. Best Wishes - FamilyCourtDirect

Response from Family Court DirectJul 16, 2020

Hi Julie, We're so sorry you're going through this. You're a warrior for being a single mom, we know that isn't easy. Our primary goal is to help you resolve your issue so you can enjoy life with your child, and we are passionate about reaching that goal. While we are saddened to hear you did not have good customer service, we appreciate your feedback. We have recently added multiple positions to support the growing demand for our services, including the Customer Satisfaction Department who's sole focus is to make sure you're receiving the services you paid for and deserve. Regarding the incorrect paperwork, we see that there were requests for revisions, which were provided, but we were never alerted that the paperwork was for the wrong state. If we had known, we would have had it fixed for you. We don't ever want you to feel dissatisfied or like our service was not beneficial to you. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 16, 2020

Hi Sierrah, We are very sorry to hear that you didn't find value in our services, that is certainly not the outcome we want. We see that the documents requested were provided in a timely manner. It appears that the reason the forms were rejected by the Court was related to factors that we can control (not bringing all paperwork to court, filing fees and opposing party changing forms). There are some aspects of this process that we cannot control. We don't ever want you to feel dissatisfied or like our service was not beneficial to you and can still try to help. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. Kind Regards - FamilyCourtDirect

Response from Family Court DirectJul 14, 2020

Hi Sana, Thank you for taking the time to give your feedback. We apologize for your experience, our job is to make this grueling process less stressful for you, and it sounds like we fell short. We are listening to your feedback, and will use this as a learning tool to improve our internal process to make sure these issues don't continue to happen. Looking at your case notes, we were never notified that there were issues after documents were delivered. If we had known, we most definitely would have taken action to resolve it. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Best Wishes - FamilyCourtDirect

Response from Family Court DirectJul 10, 2020

Hi Jessica, We're sorry to hear you feel that way, we assure you we don't ever want you feeling like we haven't provided the proper level of service. We make it our mission to ensure you have the best experience and outcome possible. Could you please contact us at [email protected] with more detailed information on your case? Our Customer Satisfaction Department will keep an eye out for your email. We don't want you to ever feel dissatisfied, and hope we can help with a resolution for you. Best Wishes - FamilyCourtDirect