FamilyboxReviews of familybox.co

Ordered this item 3 weeks before christmas, they claimed it would be here for Christmas. After receiving a shipping email a couple days after purchase i had hope, but it showed no updates after 2 weeks. At the 3 week mark i received another email saying "its about to be shipped" so they lie which is really cool. Not to mention the spam they send you. Dont order from them their "family owned business" is nothing but another chinese website that sells hot garbage.

Terrible, terrible customer service. Ordered what i thought was a plaque, uploaded the photo, the display showed it on a plaque, but yet when it arrived in the mail, One month and 11 days later, it was a black poster. Customer service will not answer the phone. Very, very misleading website. Terrible customer service, not worth the money. Edit: I paid through PayPal thankfully, explained the situation with them, received my full amount back.

This product is horrible. Took almost two months to get here and i ordered it saying it would come in before Christmas. They lie about the tracking service and where it’s located. I know it was close to Christmas so USPS was probably already slow enough but the company took 18 days to finally move it. There is a plastic film you have to take off and there is no instructions in the box that say that. The box that it came in was almost completely crushed and there are scratches and smear marks on the actual gift that will not come off. Absolute horrible costumer service, never wasting another dime on this company it’s a freaking scam.

Zero stars. Took a month for my gift and it’s still not here. Not worth the month wait for $60 will update when package comes.

I wish I could give less than 1 star. They don’t deliver your product. They lie about tracking numbers and their customer service is the absolute worst. Won’t give a refund even tho their product is over 2 months overdue. DO BOT BUY FROM THEM.

If I could give zero stars I would. This place is trash. AWFUL customer service. They won’t respond. 60 bucks was basically stolen from me. I ordered my item 10/30/20 and STILL never got it. Now my emails don’t even get answers. This is an absolute scam of a website.

I ordered something from them With guaranteed Christmas delivery. It’s December 28th and it’s still floating around. I know Usps is having issues but the item sat from 12/11 to 12/22 waiting to be given to Usps. I have emailed customer service multiple times with no response. There is no phone number. Don’t bother if you want the item when promised

Very unsatisfied. I ordered this a few weeks back and have been emailing family box about a refund and to confirm the address but no response. The picture was not clear, it looked frosted and backwards. Plus the song would not play. It kept asking me to pay for the Spotify membership