FamilyboxReviews of familybox.co

*TERRIBLE BUSINESS WITH TERRIBLE CUSTOMER SERVICE* I used this website to order my girlfriend a gift for Valentine's day and at first, I accidently ordered the wrong item; as soon as I placed the order and realized it was the wrong one, I emailed asking to cancel the order (no response). After a few days I followed up again and got a response but due to "technical difficulties" they didn't receive my email on time so it was too late to cancel. So then I asked for a refund and to send the item back to the company once it arrived in the mail but they refused and instead offered me only 50% back when it was their fault in the first place that the order wasn't canceled. I sent them numerous emails after that quoting their own refund policy from the website which said I was eligible for a full refund if I was not satisfied with the item. They ignored all my emails and instead kept trying to offer me the 50% back. It's been months and I gave up and accepted the 50% after being ignored so many times. You can't ignore customers and not follow your own policy.

I am so furious and disappointed they're not trust worthy, I ordered a watch for my son last year 2021 and up to now there is no response. Maybe their business is a scam. They don't deserve any star people must be warned about this scam please.

I ordered a wallet for my boyfriend over 2 weeks ago!! Still haven't received it and have tried tracking the order and found nothing. Tried calling the number for the company and it just has a recording saying the party I am trying to reach is unavailable and for me to leave a message!! No call back. Even tried to email and no reply. Now, I have to try and get my money back. I will definitely not recommend this company for anyone.

I wish I would have read the reviews on this site before ordering... I placed an order on September 16th, 2021 and received nothing that the order was in the works. I reached out and days later they said they order shipped with tracking information (the tracking information just said status unavailable). 2 weeks went by with no return on my many calls/voicemails/emails and finally they said "it was lost in transit but not to worry, another has been shipped" The new tracking information says it is coming from China with again... No tracking information available (tracking number not found). I ordered the item 1 month (20 business days) ago and doubt that it will ever come. It says the items ship within 3 days and you would receive them within 7-10 business days which is a complete lie! I would give the company ZERO stars if I could.

Have been trying since end of December to get a refund or a new journal (spelling error on front cover .."leain" instead of "learn"). Numerous emails, some responses they are looking into it and then nothing. Last email I sent with all emails attached, totally ignored.

If I could give less than 1 star I would. This company is a fraudulent company thats literally stealing people's money. Ordered an item and it never showed up...Ever..Pathetic!! And can't even get a response from them

I’m very very frustrated with family box. I ordered a bi- fold Wallet Jan.26, 2021,supposed to be for Valentine’s day but today is March 9,2021 and has not arrived yet. I tracked it with the tracking number they provided and it said it arrived in Canada and then the next week, I had an update from them that the tracking number was updated. I tried that tracking number and until now it said tracking number does not exist. What a scam!!!! I sent them numerous emails and they ignored since no response from them at all. Beware of family box. They Collect your money and then they disappear on thin air!!!!

I ordered from them. I received a tracking number. I ordered the watch and received some pencils. The telephone number goes to a voicemail. I have not gotten a response from the email sent. I am gonna do a charge back through my bank.