Browse unique gifts for the whole family
Familybox (familybox.co) has 110 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 91 reviews with 1 star · Clear filters
Richard D.
Ordered a wallet from this company and cancelled before the ordered was shipped. Emailed them 5 or 6 times and no response but the money was taken from my account. It was taken through Paypal so at least I might have some recourse...terrible customer service !!
Mik
HORRIBLE CUSTOMER SERVICE. If I could, I would give this negative stars. I placed an order 3+ weeks ago and was told it would be shipped "USPS First-Class" and arrive within 3-7 business days. I still have not received either my order, or a shipping confirmation email. I have emailed the support team and still have yet to receive any response. I've also tried NUMEROUS times to call the support phone number. It rings for about 1 minute and then automatically disconnects. I'm kicking myself for not having used Pay-Pal as it's looking like it would take a miracle now to ever receive my order. Hopefully this review will give them motivation to make things right as I have failed at being able to reach them in any other way. Otherwise I will never make another purchase from this company and strongly recommend that no one else makes the same mistake.
ANN G.
Ordered item 6 weeks ago and despite sending repeated emails to enquire where my order was I still have not received it or been advised what is happening. I have contacted PayPal
