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Familybox (familybox.co) has 110 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Cloghfinn Ballygawley S.
DONT WASTE YOUR HARD EARNED MONEY. FRAUDSTERS, ORDERED WATCH AND WALLET FOR MY SONS 18TH BIRTHDAY, NO DELIVERY, ENDLESS EMAILS, ASKED FOR DEILIVERY/ DESPATCH NUMBER SO I COULD TRACE IT MYSELF. DISGRACEFUL SERVICE AND GETTING AWAY WITH IT
Lesley M.
So my fiance' had ordered an gift to propose to me with as we have decided to wait on the ring because we want one that will mat h my moms wedding band that we will be using. He got the email it would be here in 3 to 5 days. Next thing it was more liken7-10 days. He emailed them that the tracking says delivered however we never received it. We checked with the post office and the package was tracked to our mailboxes at our complex. Now yes could be post office delivery issue. However we he has emailed multiple times and.only 3 responses that it shows delivered. then an email to ask him to review and post a pic of the girl. Not for nothing any other company would make good something. Now I dont have my gift he was going propose with and they have his money. Horrible customer service.
Fiona L.
I ordered a wallet for my son who was leaving for Australia. I never received it I sent many emails which they never replied to. Awful company. They just take the money and you never get the item
brian
Absolute rubbish I ordered a baseball cap which should have had Stokes on it but it had Booth cannot contact them no order number they should be banned from advertising.It took about three months to arrive cannot tell you how upset I am £26 wasted!
Paola T.
DON'T ORDER PLEASE IS A SCAM NEVER RECEIVED ANY OF MY 3 GIFTS. I WONDER WHY NO ONE CAN STOP THEM. SHAME
Sten V.
Terrible company. Ordered a neckless for my wife 5 months ago and still no delivery. No response from customer service despite several emails.
Alexandra Di C.
I ordered a keychain on Oct 11, 2019, Family Box website said 3 to 5 days to guaranteed. Ten days later I emailed Family box because I still had not recieved an email the item was ready or shipped. Michella said she will look into it. That same day, suddenly I got an email the package was being shipped. Michella got back to me the next day and said it was delivered, which is interesting cause I got the your order is being shipped confirmation email the day before. When the recipient checked for the package it was delivered and nothing was in the package. We opened a claim with the post office who did not find the item. I reached back out to family box and now Nov 27, have still not heard back. This company has horrible reviews for a reason. I will tell everyone about this experience especially cause they promote on Facebook and social media. Horrible customer support, they take your money and could care less if you get your item.
Nina
Horrible Company. Website looks nice and inviting however I was told that my gift would ship within 7 days. Once the shipping number was sent to me 9 days later it says that order has been picked up but no further tracking information and it’s been 2 weeks. I have emailed the company several times with absolutely no responses. I ordered this as a engagement gift I was going to present with a ring. The money was taken out of my account but at this point I’m sure my gift will never come. PLEASE DO NOT WASTE YOUR HARD EARNED MONEY WITH THESE PEOPLE. THEY ARE SCAM ARTISTS.
