Alan O.
Do not buy from this site!
Do not buy! I repeat do not buy from this site!It is fraudulent and a complete scam. I’m glad I didn’t order anything too expensive. I’ve contacted the relevant authorities. Hopefully this will stop others being scammed. Their response below is the only genuine one. Others have been instantaneous standard responses, only when any negative reviews are made here. Saying “I” instead of “we” says it all. Not a proper response from a genuine company. Hello Alan, Thank you very much for contacting us. I am sorry to hear that you want to cancel your order. We have checked that your package has been shipped and is in transit. At this time, we cannot cancel the order and refund it. We are sorry for the inconvenience. If you do not want the pants I delivered, you can choose to return them when you receive them.
Response from FalourMay 30, 2024
Thank you for sharing your feedback with us. We take all customer concerns very seriously, and we are truly sorry to hear about your experience. Please be assured that we are not a fraudulent site. We are committed to providing high-quality products and services to all our customers. To better understand your situation and resolve the issue as quickly as possible, we would appreciate it if you could provide us with more details, such as your order number and a description of the problem. We have reported your feedback to our customer service team, and they will be reaching out to you shortly to address your concerns.