FalourFalour is an online store that specializes in selling outdoor tactical gear at affordable prices without compromising on quality. Our mission began with a passion for tactical gear and a desire to make it accessible to everyone. falour.com | .co.uk
Falour (falour.com) has 152 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Showing 110 reviews with 1 star · Clear filters
MR STEVE HOWELL STEVE H.
Bought some trousers from Falour that didn’t fit. Asked for a refund and they only offered a partial refund which is against my consumer rights. Do not buy anything from these rip off merchants. Reported to Trading Standards
Paul C.
Do not purchase anything from this organisation!! Their products are of a very very poor standard. Their returns policy is meaningless! They told me that they reduced any returns by 20% to cover shipping, restocking then they told me that they didn’t want the product back, (this also speaks volumes as to the standard of the product) so why the deduction? I was then told that they would return a portion of my money but only after I left a positive review on here! I gave one star only because zero stars wasn’t an option!
Arran D.
Wrong size trousers (not as advertised). Very poor quality.
Daniel C.
Scammers with cheap rubbish from China. Ordered 2 very expensive pairs of work trousers. They did a great job in misleading me into thinking I was buying quality but after 3/4 weeks I received 2 pairs of trousers that were made out of some kind of plastic and they were 2XL with Velcro fastening waist band. I don’t know how a 36w x 34L translates to 2XL !!? I’ve been offered a partial refund if I agree to say there isn’t a problem. Apparently I can’t send back to their uk office as it’s now closed and if I want a full refund I have to return to China at my expense. Absolute scammers with no morals!
Liliana D.
Ordered items worth of £130 after noticing they haven’t even been dispatched I emailed them no reply phone number doesn’t work no way of contacting them don’t buy from them
Response from FalourJun 11, 2024
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand the frustration caused by the delay in dispatch and the lack of communication. Please contact our customer service team directly at email so we can assist you promptly.
peterkent
Ordered 36/34 trousers which took about two weeks to arrive. When they arrived the size was miles off even though they said 36/34 inside and the quality was very poor. I also ordered a belt which was poor quality and they don’t provide invoices, steer clear!
Response from FalourJun 11, 2024
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the trousers you received were not the correct size despite being labeled as 36/34, and that the quality did not meet your expectations. We will promptly review our supply chain and quality control processes to ensure our products meet our standards. We also apologize for the poor quality of the belt you received. Your feedback is invaluable in helping us improve our product quality. Regarding the invoice, we understand its importance and are currently working on enhancing our system to provide better service in this regard.
Paul S.
Every one star review you read is accurate about these people. I got most of my money back. They wanted me to write a good review after wasting my time. Nope. Sorry. Your products don’t fit and they are not the products you show on your website. The pictures they make you take is so they can see what product they shipped you and then go on the website and change the pictures to reflect what they sent. It’s comical actually. I won’t be back. I can promise you that.
Will
Scam. Got it charged back with my bank's fraud team eventually, although it took a few weeks. Edit- I keep getting these replies by email as well- even after being refunded- which I thought was weird at first, but apparently they are just automatic replies from their AI system! Mental!
Response from FalourJun 5, 2024
We are truly sorry to hear about your experience. We sincerely apologize for any inconvenience this may have caused. Please know that we take matters like this very seriously and are committed to providing excellent service and protecting our customers' interests. Thank you for bringing this to our attention. We will investigate this issue thoroughly to ensure it does not happen again. If you have any further questions or need assistance, please do not hesitate to contact us.