Fae Crate ♀️Reviews of faecrate.com

Ordered a monthly box, which is supposed to contain an exclusive customised book (which is meant to be a new release so you don’t get something you’ve already read) and a bunch of bookish goodies. They claim to ship “in the week of the 20th of the month”. When the date passed with no word, I contacted them and they danced around the truth - they’re permanently running THREE MONTHS behind schedule. I tried to cancel, but they refused because they have a message on the website saying there “may be some delays due to covid”. It eventually arrived, three and a half months late. The book is no longer a new release, due to it being so delayed, and I can’t spot a single customisation on it. The “goodies” are atrocious. I have never received a single item that was so poor quality from any other book subscription box - but ALL of these items are abysmal. There was a water bottle with NO LID, a strip of poorly stitched fabric (purpose unknown) and basically just a bunch of bits of paper and card in various sizes. Never, EVER buy from FaeCrate!!!! They’re expensive, unpleasant, unhelpful, poor quality, and frankly you might as well just go to your nearest bookshop and spend your money there. It was such a horrible experience that I honestly think THEY should have paid ME.

Was subscribed to faecrate for roughly 3 months and bought two of those “hang over kits.” All my purchases were made in late June/early July and it’s now December and I’ve only just received one “hangover kit.” I paid for premium shipping and they used a company called “pirate ship” to send my stuff. They supplied the shipping details when it was sent and From the US to Australia it took 2 months for one box to get here. The art on the box was beautiful and I thought that it was gonna be all worth it but it was packed poorly and had very ugly and unoriginal items that seemed to have just been thrown in together. I am a subscriber to illumicrate and fairyloot and have never experienced the chaos/lousy service that faecrate has displayed. My advice, don’t be sold by their instagram pages. The product and service you receive will leave you grossly underwhelmed.

Always get damaged items. Their customer service sucks and they're always late. They do pre-orders more than 6 months in advance or wait with shipping until you don't have PayPal buyer protection anymore and then lie about not being able to give you a (partial) refund 'because the system deletes any payment information after six months'.

I ordered items that were already in stock, but only found out after I went hunting on their site that they were shipping out items during a three-month period. I hadn’t thought to look at shipping estimates when originally placing the order because it never crossed my mind that shipping of in stock items would take more than a week or two. When I contacted them for a refund, as the items were ordered as part of an Advent calendar, they said that all purchases were non refundable. How anyone could think this shipping and non-refund policy was in any way ethical or reasonable is beyond me.

sorry but I'm wondering what's up with them? So far I've experienced able-ism and gaslighting from them. Beyond that canceled my order but absolutely do not pay me back my money. First, I fully understand the world is in a crazy situation right now. But that doesn't account for bad communication. Packages and products can be delayed, I totally understand that. I pre-ordered a product from them back in February. It should have been send out late June/ early July. When that didn't happen I didn't think much of it. Delays can happen. For a while I forgot all about it until the end of September. I checked my email and there was zero correspondence regarding my order. So I emailed them, just to get an update and a possible refund because this is way beyond the initial waiting time. What I got back what pretty rude. Telling me I should just read their news update emails or check social media. I wasn't sighed up to their newsletter and their updates are basically a lot of spam talking about their newer products. Forcing you to scroll all the way down to get a tiny bit of information about the thing you ordered. Let alone that I shouldn't be forced to sign up to their social media to get updates. As someone who works for a company that sends out products too I know it's not difficult to just gather the emails of people that pre-ordered a certain product and send them a pointed email with clear communication about their product alone. I emailed back just requesting a refund because it doesn't look like they're going to do any better or deliver what I bought any time soon. What happened next was a whole Sh!Tshow of boarding abusive message from them costumer service that doesn't respond to my actual questions.

I preordered a book back in February. The estimated shipping was late June. I completely forgot about it until now and checked my emails (which I do regularly anyway) to see if I missed an email about tracking info. No emails. So I double checked the website and voila... They don't even have the books. Luckily I haven't ordered anything else, but apparently one of their "monthly" boxes was delayed by 3 months. I reached out to them through emails and they NEVER responded. They're also deleting comments asking about shipping. Edit: Had to get PayPal involved for a refund because they never responded to anything.

4 months I have been waiting on a “monthly subscription box”. They use COVID as an excuse for delays. No company in USA is delayed 4 months! I run a business who deals with companies overseas and we never had this huge of a delay and I don’t know a single company who has! I have 4 orders not still not fulfilled and like others have said, they delete any negative reviews. Which is why they are claiming they have 4 1/2 stars on their website. This is a horrible company with horrible customer service. Go with one of the many other book subscription. We weren’t even impressed with the 2 orders we received (out of a total of 6 orders) and both those were very late too!

If I could give 0 stars, I would. I bought a couple of boxes from Faecrate and some of my books had fake signatures. Faecrate advertises for AUTHENTIC signatures. When I notified them of this, I was blocked from their social media and my comments were deleted. I requested a replacement for my books and only received one 6 months later. I have yet to receive the others and it has been over a year. They delete any comments that mention the fake bookplates. Do not support this company.