Fae Crate ♀️Reviews of faecrate.com

Wish I had found these reviews before I ordered from them. They definitely ship a month or two late. In in July I pre-ordered a book set to release early October. Its mid December and I still dont have the book. At this rate its going to arrive while on holidays. I did reach out to them about this but they offered no assistance, just said it was going to be late. Now I'll have to spend the holiday worried that its going to be snagged by a porch pirate at my front door. Given the other reviews on here I can't imagine requesting a return for a stolen item is going to go well either. And I still haven't been able to read the book I've been waiting on for a year. :'( The pretty covers are not worth the stress of dealing with this company.

Would give zero stars if I could. Purchased a special edition set with a slipcase. Set arrived with the slipcase damaged, the top completely sliced off. Fae Crate refused to replace, saying the slipcase was just considered “covering” and not eligible for replacement, and wouldn’t do a return because they have a no returns policy. So I paid for a horrible product and they don’t care. Stay away, do not give them your money. There are lots of pretty editions out there by companies that care about both their products and their customers.

I ordered two different items from them, one in April and another this month. Neither ever shipped and they apparently don't do refunds...even if they never sent you anything. That was 80+ dollars down the drain.

I’ve ordered from these guys 3 times. Over £200 spent each time and 2/3 of my orders arrived with so many printing errors. Damage to the covers where foiling had removed, really bad shadowing and raised printing on the reverse of dust jackets and just all around poor quality. I contacted customer services and had them tell me that I had passed the period of 15 days to be able to contact them, bare in mind I had to get mine shipped to the U.K. I was told my issue would be escalated to the manager and it’s now been a month plus 4 follow up emails with no response. Don’t waste your money, there are much better book boxes out there!

They canceled my order after I received an order confirmation. The order cancellation was not seen. I order the second half of the set thinking I was getting the first have. Now they won't let me cancel the second half. Now I'll have the last 4 books in an 8 book series without an option to buy the first books because they are sold out. The author is amazing so I won't say her name or the series.

I recently got an order from them that cost me $175. Well one of the books in the set was poorly crafted. I don't know how that got past quality control. I guess they didn't think poor craftsmanship was bad and sent the book out. Well I contacted them and the customer service was horrendous. They didn't seem to care; basically said sorry we sent you a crappy book but it doesn't qualify for replacement. They didn't offer any other solution like a partial refund...nothing. I decided right then and there I will not be supporting them anymore. The fact that they are okay with sending crappy products out speaks volumes. Good luck to anyone who gets a poorly crafted book. They will not replace that but hey if you have a dent in the corner that will be replaced according to their policy. I don't know about others but I rather a book with a dent then a book whose end paper was sticking out past the hardcover.

Was a loyal customer for almost a year, even though boxes were severely delayed. A box that did ship was stolen off my porch, and I have proof. They told me to submit a claim to the post office. It was denied, so I sent them the proof of that, and they said they still would not do anything. Not very good business practice, and customer service leaves something to be desired.

You'd be better off burning your money, at least then you would get something, if only heat. Would give 0 stars if I could. Do not expect this to be a monthly subscription service like it's billed. I've paid for boxes for the last 5 months and have only received 1. They may have the slowest or worst shipping department of any company I've ever ordered from. There is always some excuse as to why they cannot fulfill the boxes. Be smarter than me and avoid canceling your subscription after 5 months by not subscribing at all. Avoid them at all costs.