Consumer
Bad communication skills regarding placed order
I have shopped with them before which has been a great experience, but I have bought 4 pieces of swimwear which one needs to be exchanged as they are actually out of stock of the item (which i understand as stock issues occur) but to not reply to emails or give any sense of communication about when my items i have bought would be delivered is really disappointing. I am sad to write this review as I have always recommended this swimwear brand to my friends as the quality has been good in the past, but the lack of service changes my opinion completely.
Response from FAEJun 11, 2025
Hello lovely, We're really sorry to hear about your recent experience and completely understand your disappointment. Our customer service team have been very busy with the sale and launch of the new collection. We are sincerely sorry that this has had an impact on you. Please let me know your order number so our Team can look into this for you. Thank you for your ongoing support — we truly appreciate it and hope to regain your trust. Love FAE xx


