Andy G.
Stop waisting customer time on the phone
When cx are on the phone booking in a repair with TCL is a Nightmare, Thet tell us they could be on the phone for many hrs going through trouble shooting and expecting them to do various time wasting time like IE; Fault is sound no picture and customer support is asking the customer to flash a torch onto the screen to determine if there is an image to determine if backlight is faulty or not and asking the customer too many stupid questions before booking in for repairs sorry to say.