Anna P.
Great team to work with
Great team to work with - quick to respond and helped me troubleshoot my issue. Thanks so much!

Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists.Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.
Fadr (fadr.com) has 206 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Anna P.
Great team to work with - quick to respond and helped me troubleshoot my issue. Thanks so much!
Courtney W.
Super awesome customer experience. I had a little issue with the payment process and Fadr cleared it up immediately. In a world where companies will often not care about you, they really pulled through with positive customer support and were super speedy as well. Thank you Fadr.
Ananta Giovanni P.
Super impressed with Fadr. I accidentally subscribed to the yearly plan and their support fixed it fast, refund processed in just a few hours. But what really stands out is the tool itself. The vocal separation is crazy good, especially separating main vocals and backing vocals. Most tools blend them together, but Fadr keeps them clean and usable. As a music producer, this is honestly one of the most useful tools I’ve tried.
marcus E.
The product is great in terms of splitting stems. I have since though stopped producing and a recurring payment came out of my bank. I contacted the support team and they have ensured me i will get a refund and cancel my subscription going forward. They were also extremely polite. Overall great experience
Naftali
Great company with some pretty awesome software and a heck of a support team to go with it.
James M.
The customer service was really quick and solved my problem right away.
Free M.
Ok so I thought this would be a straight no but after explaining my situation: being on a paid subscription without using it because I forgot to cancel... I asked for a refund. After providing some details they were able to see I had not been using the service, cancelled my membership and gave a full refund! Also reminded me it is still available for free. Thank you Richard :)
Asier G.
I had a great experience with Fadr. I needed a refund for a subscription I wasn't using due to lack of time, and Richard from support handled it perfectly and very quickly. The tool itself is amazing for music production and I will definitely subscribe again as soon as I have more free time. 10/10 for both the tech and the customer service!