Mic P.
Great customer service.
Great customer service. I had a subscription issue, which was resolved amicably and rapidly.

Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists.Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.
Fadr (fadr.com) has 206 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 166 reviews with 5 stars · Clear filters
Mic P.
Great customer service. I had a subscription issue, which was resolved amicably and rapidly.
mc
I think the idea is great, but it needs some more work. Got my money refunded within 24 hours.
Jul
Great experience with Fadr. They have excellent support. Absolutely reliable.
Lincoln J.
I'm taking a break from music production but forgot to stop my subscription. I contacted the team and explained my position to them. They immediately refunded my account. Overall, it is a great platform and I will certainly be back.
Response from FadrJan 3, 2025
Thanks for supporting us! Keep an eye out because we’re always making new things and improving our current tech.
Aksel S.
I'd used their products in the past and they have really interesting stuff. Unfortunately I was making music less so I stopped using their stuff. I forgot about my subscription and it over ran for another year. I emailed them as soon as I noticed and even though it was Jan 1st they noticed, emailed me back and refunded me really quickly. I'll likely be a customer again in the future
Response from FadrJan 3, 2025
Thanks for supporting us! Glad we could help you.
John V.
I recently made a purchase not realizing the product was not AAX supported and upon realizing this reached out and was promptly accommodated and issued a refund. Support was surprisingly fantastic and I appreciate that. Only downside is no AAX and hopefully that changes in the future. Best solution would be for avid Pro Tools do allow for Audio Units but I don’t see that happening any time soon. This is no fault Fadr though! Thanks.
Response from FadrJan 3, 2025
Thanks for supporting us! Pro Tools support is coming soon stay tuned :)
Jake B.
Not only does FADR make great tools for music makers, but their customer service team is very responsive and helpful. When my yearly subscription auto-renewed and I asked for a refund, they responded immediately and I received it right away, no questions asked.
Response from FadrJan 3, 2025
Thanks for supporting us! Glad we could get you straight.
Brown S.
Nothing but love for the guys behind Fadr.com! The platform itself is user-friendly and intuitive, making it easy to navigate. Been using it for a year now. For me it’s a game changer! I do like to experiment and use tools in different ways than it’s supposed to be used I guess. Here’s a quick tip to help clean up (save) vocals if you haven’t tried it already. Let’s say you have a great vocal performance (high resolution) but there’s a background noise in there messing things up. Feed the vocal through and isolate. You will be amazed how good the result could be. Last but not least. For me great customer service is super important. It’s clear that the customer team over at Fadr.com shares the same values as I am. Whenever I have questions or need assistance, they are just a message away. Always with a positive attitude! Brown Sneakers (Toolroom Records, Nervous Records, Armada, Strictly Rhythm)
Response from FadrJan 3, 2025
Thanks so much for supporting us! Best of luck with your future endeavors.