FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 30, 2017

Hello Walter Glass, Thank you for ordering with us at the FactoryOutletStore.com. We apologize for the inconvenience that this caused you.  We have a team of sales Representatives available 24x7 to aid in your search for a correct product you can reach them on 800-816-0810 option 2. If you happen to encounter any issues with the item in the future then please contact our US Based Customer Relations Department - Monday thru Friday - 9 AM to 5 PM Eastern/Standard at 646-367-6141 and we'll be more than happy to assist

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 30, 2017

Hello Edna Bautista, Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. Your package was shipped out via FedEx on 5/22/2017 and usually takes about 3 to 5 Business Days to arrive – we do show that the package was delivered on 5/25/2017. If you happen to encounter any issues with the item in the future then please contact our US Based Customer Relations Department - Monday thru Friday - 9am to 5pm Eastern/Standard at 800-816-0810 and we'll be more than happy to assist.

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 30, 2017

Hello Terry, Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. Your package was shipped out via DHL on 5/18/2017 and usually takes about 7 to 10 Business Days to arrive – we do show that the package was delivered on 5/23/2017. We understand that situations may occur and appreciate your comment. If you would like to contact us at your convenience please call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.