FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

4.618,572 reviews
Appliances & Electronics
575 Underhill Blvd #350, Syosset, New York

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FactoryOutletStore.com Reviews | Factory Outlet Store

About FactoryOutletStore.com Reviews | Factory Outlet Store

FactoryOutletStore is an independent retailer of consumer and business products, featuring top brands in GPS, Marine, Fitness, Outdoor, Phones, Headsets, Personal Care, Mattresses and many more product categories.We carry over 50 quality brands such as Garmin, Minn Kota, Humminbird, Lowrance, Norelco, Sonicare, AT&T, Panasonic, Jabra, Plantronics, Polycom, BlueParrott, Motorola, Midland, PetSafe and more.Read Factory Outlet Store reviews to learn more about our: Wide selection of great brands and products 24/7 customer support Free shipping on most orders Package deals and bulk discounts Discontinued and hard to find productsGreat products, great brandsHOMEPAGESHOP BY BRANDSHOP BY CATEGORYVisit FactoryOutletStore.com

FactoryOutletStore.com Reviews | Factory Outlet Store (factoryoutletstore.com) has 18,572 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: factoryoutletstore.com
Website: factoryoutletstore.com
Category: Appliances & Electronics
Location: Syosset, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 11% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FactoryOutletStore.com Reviews | Factory Outlet Store reviews

Showing 662 reviews with 1 star · Clear filters

Dana
Jun 12, 2017
Really
Really - I am sick of listening to automated phone messages. And really - all your agents are busy ????? - maybe I should tell facebook all about it ? And I will not be liking your facebook - fix your really bad stuff - bad customer service
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 13, 2017
Hi Dana We're so sorry you had so much trouble getting through to a representative. We'll have our IT department check the logs to try and find out what happened at them time you called so we can avoid these kinds of situations in the future. In the meantime we'll have a manager reach out to you within the next 24 hours so we can quickly resolve your issue. Thank you for your feedback and we look forward to speaking with you soon! Melly
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Abner
Jun 8, 2017
Spent 30 Min trying to get customer …
Spent 30 Min trying to get customer service. easier to but new item
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 9, 2017
Hi Abner, Thank you for taking the time to leave a review and letting us know about your experience. I'm sorry to hear that it took so long to get through to Customer Service. I've assigned a team member to your order. A Customer Service representative will be in contact with you to discuss your needs. Melly
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D M.
Jun 6, 2017
Extremely Poor Service
Ordered a GPS unit from factory outlet store. Received an email that it was backordered. Since that time cannot get any information whatsoever regarding where this order is. No customer service available. Poorest Internet experience ever. Shortly after posting this review factoryoutletstore contacted my wife. My wife called me from another phone and we agreed to wait a few more days for this gps. The person she spoke with said she would call us Thursday with an update. Not long after they hung up she received an email from factoryoutletstore saying the order was cancelled. What in the world is going on?
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 6, 2017
Hello D, Thank you for taking the time to leave a review and letting us know about your experience. I'm sorry to hear about the lack of communication regarding your back ordered item. I will have one of our customer service members get in contact with you shortly to discuss the whereabouts of your order. Melly
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Elizabeth H.
Jun 6, 2017
Toothbrush heads are overpriced
Toothbrush heads are overpriced
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 6, 2017
Hi Elizabeth, Thanks for taking the time to leave a comment as this feedback helps us to improve our service. I'm sorry to hear you are unhappy with the price of our toothbrush heads. We try our very best to offer the most competitive prices. I will certainly be sharing your comments with our internal team in hopes that we can find ways to deliver more value. Melly
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Stevefitz
May 26, 2017
Next time I'll go somewhere else
I paid extra for "priority shipping" but they still put me on the cheapest route. 5-7 days! I ordered my product on the 19th, and received it on the 25th. They quoted delivery on the 26th. The one day early delivery is to the credit of DHS, not factory outlet. When I called to question this policy, I was told that priority shipping only means that they submit it for shipping in one business day. I guess I got priority "handling." When I complained about this to their customer sevice(in a boiler room in another continent, the rep pretended that he couldn't hear me. I could have gotten this product from a number of other sites. Next time, I will!
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 2, 2017
Hi Steve, Thanks for taking the time to post a review. Your feedback helps us to improve our service. I'm so sorry to hear that you had such a negative and unpleasant experience with your order. I will go ahead and reverse the charges for the priority shipping. Apologies for the confusion. Melly
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Linda C.
May 22, 2017
I didn't want to do this STUPID SURVEY.
I didn't want to do this STUPID SURVEY.
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Gary C.
May 22, 2017
How can I rate you before I receive the …
How can I rate you before I receive the merchandise?
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 30, 2017
Hello Gary Croce, Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. Your package was shipped out via DHL Global Mail on 5/22/2017 and usually takes about 7 to 10 Business Days to arrive – we do show that the package was delivered on 5/25/2017. If you happen to encounter any issues with the item in the future then please contact our US Based Customer Relations Department - Monday thru Friday - 9 AM to 5 PM Eastern/Standard at 646-367-6141 and we'll be more than happy to assist
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james S.
May 20, 2017
Very expensive.
Very expensive.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 30, 2017
Hello james sidel, Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you as we pride ourselves on offering the most competitive prices online. We regret that you are not happy with the purchase made with us here at the FactoryOutletStore and to show our commitment to you as our Customer … a US Based Customer Relations Representative will be contacting you shortly. If you would like to contact us at your convenience please feel free to call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.
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