FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Well I ordered an item by phone give them all my information along with my credit card information they asked if my billing address was the same as my shipping address and I said yes so the order was place if it's due to ship in 3 to 5 business days so I get an email not an invoice and email saying it had shipped and it was going to the wrong address called customer service they said that they would have to wait until the item was returned and then ship it out to the correct address so instead of just sending me a new one out with a three to five day turn around it was going to be 2 weeks before I got my product. Update my package is in NY and should arrive at the wrong address in 6 days. So if they RTS right away that will be another week to get it back to them to re ship it to me so minimum of 3 weeks now. Last update whoever the lady was that monitors these reviews for the company should lead there customer service department. She did like I mentioned before and sent out a new package I got it on the 6th day and it worked perfectly now my only complaint was having to take the time to write a review to get what I wanted done at the start. Thanks for fixing it.

I would like to see you document what security you are using before I give you my credit card number. I want to see the highest rated type where the credit card number and all information are sent as a cryptic code that can't be broken....we have the technology!

FOS needs to accept PayPal as payment method.

person I talked to on the phone was short.

Price is quite high. 3 times the price of the walker they go on.

Our complaint is really with Garman- their product descriptions are inadequate and thoroughly confusing. One must truly jump through hoops and finally pin a consultant to the wall to get information so you can pay them for the correct (you hope) product,

One problem...tried to order two of the same exact corded phone but system rushed through, with just one on order, with no place on form to change it to two. I still want to make it for two of these exact same phones on this order, can you change it now??

The part description indicates a 16 inch diameter base. It is really a 2.5 inch diameter base, which made me double check to ensure the right part.