FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Worst customer service experience I ever had online 5 hours on the phone two supervisors and it still took 5 days they took $10 off my order wouldn't recommend them to my worst enemy!

I ordered a navigator with delivery in one day in the evening! The next day at lunch I myself called the company to find out the status of my order. They told me that some kind of failure in their system and I need to fill out some more documents !! which documents? Money was written off instantly !!! Goods have not been sent yet !!!! I canceled the order because I could not wait and did not believe this company.

I selected to cancel my order. I did not get a confirmation of placing the order so I am sure the order canceled out. The product arrived at my home. Not been able to get anywhere with company on refunding my money. So it appears you are not allowed to cancel orders from this place. Pushing orders through is illegal. I have never received an order without an actual order confirmation. How is that possible?

They stated 3 day shipping: fed ex two days later said it would be another 6 days. they lied: do not believe their promises

What horrible service! Completely unreliable delivery. Ordered a phone and PAID for 2-5 day shipping. After 12 days it still hasn't arrived. Called customer service and all I got was an apology. No solution, no compensation, nothing. Was told to keep waiting, that it was scheduled to arrive on day 14! I amtravelling and not able to pick up the package when it finally arrives so guess I'll have to figure it out with my credit card company. Needless to say, a one-time only experience for me.

Paid for a brand new Uniden Police scanner and they send me a previously opened box with a scanner that doesn't work. The power cord was already unwrapped and packaging tape it was boxed in was cut opened. It will now be 3-4 weeks before i hopefully receive a new working product. Stay away from this place. Update: Factory Outlet called me today asking what they can do to resolve this. When i called in yesterday they said they will email me a return shipping label. So how about emailing me a return shipping label?? You haven't even done that yet you called me to find out how we can resolve this??? This is how you resolve it SEND ME A NEW PRODUCT OUT TODAY SO I AM NOT WAITING ANOTHER 3-4 WEEKS AND SEND ME THE RETURN SHIPPING LABEL TODAY. Update 2: It took two phone calls and 24 hours for them to send a return shipping label. After sending me a used broken and obviously previously returned item that didnt work. They are now telling me it going to be 5 working days before they ship another radio. Even though they have tracking info of the broken one being returned. I also paid a extra 3.95 for expedited shipping with the original purchase. I even uploaded video to show them the open package and that it didnt work. Update #3 After repeated emails I emailed them to tell their supervisor they have a choice to make either ship the radio today or give me a full refund or i am going to the BBB. Only after threatening them with filing a complaint with BBB did the supervisor call and say they are shipping the radio out. I will update further if needed. The factory service reps on here responding are only on here to make the company look good. They asked me what they could do to make it right and my response was simple and not going over board. Send me a return label and when you get the tracking info then send out the radio i paid for. They wouldn't even honor that simple fix to this problem without 3 days of constant contact and the threat of a BBB complaint.. Thats not working to resolve the issue nor is it customer service.

this place is horrible to deal with. they could care less about their customers. they poise themselves as doing so but in all fairness they could care less. they make an error and they dont take responsibility for it or do ANYTHING to appease the customer ! horrible!

Never buy from this website! I have order a juju be diaper bag and have made the payment. The website said the next day will have shipping status. However, there never a update on the shipping status. A few days later, i receive an email saying the product for my order being either discontinued or not available at this time and they have canceled my order. I am from Singapore but on a trip to US. Due to this incident, i could not get the product since i flying back today. When i check the website after they send the email, the website is still showing the diaper bag for the same design i order is still available! When i call to the customer service, they said the updating of the website on goods is handle by another department. This is very unprofessional. What more, i have given my credit card details and make the payment. The customer service just keep quiet and ask is there any more things they can help? If no, can end the call. What type of customer service is this? If i have known they cant deliver what they promise, i would have buy it a juju be outlet store. Now, i have to come back to Singapore and could not get the design i want. I have send a follow up email and have not replied till date.