FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

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Ordered a Keystone 12000 BTU portable air conditioner on 8-5-17. Listed as same day shipping, today is 8-11-17 still has not shipped, gettting a song and dance from customer service (same song and dance for the last 5 days) about it being delayed because the shipping address does not match the billing address. I have used that card to order alot of other items to this address with ZERO issues. They suggested adding the address to the card, told them IT IS, they still reply we are waiting for the form (which was sent the 6th) I tell them it was emailed, they miraculously find it then and say it is going to the shipping department and will ship out tomorrow. This was the conversation 3 different times. I cancelled my order and went through amazon.com to order the AC (Interestingly it was cheaper through amazon than through the outlet store) I will never deal with the outlet store again.

Ordered a Lakemaster Chip on Saturday. It's now Thursday and they are going to ship it today, they say. The website says same day shipping? The lady I spoke to said she couldn't expedite my shipping or give me any credit for there screw up. WILL NOT order through them again!

I had a very disappointed experience.I ordered Phone with 6 handset as advertised.However I was sent a 5 handset box and a separate single handset.I called serveral times and spoke to different departments.l later found that Costco had the 6 handset For 40 dollars less. The set that I was trying to order.

I ordered a Plantronics CS530 wireless headset from FactoryOutletStore.com, and I am completely dissatisfied with the quality of product, terrible customer service, and lack of response on my issue. The headset I received was damaged/scratched with a large scuff mark down the front of the charging station. The earpiece was dirty with dust, earwax/hair inside of it. This is also a health concern as well. I requested a supervisor the first time I called in and this foreign lady told me she was getting the supervisor and put me on hold for over an hour in limbo i'm sure just to get me to hang up. Then I emailed and received a response that I would receive a callback within 24 hours. I still have yet to hear from the supervisor that I was promised. I also called yesterday to get a return label for this poor quality/dirty product and have yet to receive it. It doesn't take that long to get a return label. I just called in again today regarding this and another forein guy stated I would get this in a couple hours because it had to be "forwarded" to another department? really? Get with the program people. This is not how you run a business. Note I still haven't received the label as promised and it's been well over a couple hours now. At this time I have filed dispute charges with my credit card company to get my money back. In addition, I will be filing fraud charges and consulting a lawyer next. I regret ever making a purchase with this FactoryOutletStore.com . If this is the way you treat your customers you won't be in business for long. I wish I had reviewed your business online with the BBB first, 65 negative reviews? Really? Just awful.. You should just close your doors. DO NOT DO BUSINESS WITH THIS COMPANY. YOU HAVE BEEN WARNED!

Ordered the headset and payment was deducted from my account 07/18/2017 and my $300 order was to be delivered to my work and they emailed stating they cannot do so. 2 weeks have gone by and I have no tracking or shipping updates as to where my headset is. Mind you they stated on the site 3-5 business days. Called and waited on hold for 45 minutes just to find out their courier which they used supposedly left the package on my door step. HELLO!!! Who leaves $300 of small electronics at a door step. I did not receive the package nor did any of my neighbors. Called them back and they stated it will take 42-62 days for them to issue me a refund or a new unit. 2 days for a claim and if the unit is not found they will do a trace for another 30 days. What is there to Trace? Where is the package? Then they told me another 10-30days for a refund? Is this a scam????? Sooooo Upset RN.

Worst customer service I have ever deal with

How obnoxious, that I am forced to review - cannot exit the screen without doing so. I can't honestly rate until I see if my order is fulfilled correctly, so to get your attention, I rate you BAD as of this moment.