FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Evidently I ordered the wrong water filter. When I called to return it, I got an incompetent rep that initially couldn't find my order. Then couldn't find the right filter I needed. Then promised return instructions in 10 minutes, but took a day. In addition, they charge a 15% ripoff, I mean, restocking fee for returns and you pay the shipping. Finally the price for what need is twice as much as elsewhere. Stay away.

I have tried to order this three times and since i have ordered one prior for an inmate at the same facility you think this is fraud! well it is not fraud! this is ridiculous

absolutely awful customer service

I have never had such a bad experience buying online. Ordered 6 refrigerator filters. They sent the wrong ones. When I went to change the filter 60 days later, it would not fit. I called them and asked for a refund or replacement of the correct filters. They refused to refund more than 3 of them, because it had been more than 30 days (even though they had never been unpacked). Not only that, but they refused to refund anything at all, but would only give me credit for other purchases. Then they told me that they DON’T STOCK THE FILTERS I NEED! I asked to speak to a supervisor and was told that he was busy! These guys are crooks and I am out $300 for filters that I can not use. AVOID THESE PEOPLE!

A formal credit card dispute has been filed regarding this order. This is the worst customer service experience I have ever encountered in over 50 years of working in Sales and Customer Service. Each person that I spoke with has had NO FOLLOW THROUGH, NO EMPATHY, NO APOLOGIES, NO ANSWERS, NO NOTHING ! Not only did I not receive the product, every time I called your customer service area and actually spoke with a LIVE PERSON, no one took any initiative to follow up and personally contact me back to explain what the status was and when I could expect delivery. No matter how I begged or pleaded with the people on the phone to let me know when the item would be delivered, NO ONE followed up. NO ONE. Even as of today, after 6 weeks of waiting for answers, let alone a delivery, your company's lack of coordination and communication was still in shambles. This morning, I get a phone call from two entities working in your delivery area that the mattress would be delivered, after I had repeated canceled the order, on the phone, by email and again by phone three more times. As of right now, I still don't have any confirmation that my order was canceled and my credit card amount refunded. HORRIBLE !! COMPLETELY HORRIBLE !! I will never do business with your organization again.

We ordered a water filter from here. For one it was delivered later than promised and now it is defective and they refuse to take it back or replace it. A reputable repair person tried everything to fix the brand new fridge from leaking and the only common thing wrong was the defective filter. Called them and they refuse to help us when it was only 2 months old. Horrible customer service. Update: they did contact us to replace our filter after our review but wanted us to change our rating. They did refund our money. But mind you, only after i gave bad reviews. They refused until i made a stink.

Your product description is very vague and lacks details and specificity.yes very poorly laid out.

Fine service!