FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

First of all, I gave them all my correct billing information, they said it was declined so I placed another order. Then a few days later I receive both orders?? Okay, strange. I kept both orders, what the heck, I could use a new set of phones. One phone arrived dead, it didn't work at all. It happens. Okay...called customer service to have it replaced. They acted like it was a huge deal to print me off a free shipping label to return it and have it replaced, as if they were playing Mother Teresa by doing this grandiose favor for me..what a joke, saying they don't do that for online orders...absolutely unacceptable. I wanted to talk to a supervisor. Not possible according to the "support" staff. "They'll call you back Monday". It's Friday at 1pm, why can't I talk to them right now and figure out why their customer service is so horrendous? Then, I have to wait 3 days to have a shipping label emailed to me? I literally went to the Fedex website and made a mock label in less than a minute. This company's customer service is non-existent and I will never even think about doing business with these jokers.

I ordered a $3,000 trolling motor, which was easy. But the trolling motor was a lemon and the head unit fried within 45 days of purchase. I sent factoryoutletstore an email and they responded stating we could send it back for an exchange. Waited 2 days and still no prepaid label. We called back to inquire about the label to only be told "oh we are not taking it back, please find a service center". After 8 calls between Minn Kota and Factoryoutletstore we just took it to a service center. Three days later, after I left another bad review, we received another call stating they would exchange it so my husband drove 45 minutes to pick it up so he could ship it back. So another 3 days went by with no prepaid label. we called about 10-12 times and they were rude, confusing and unhelpful every single time. One person would say 'you cant return this, oh wait I see the notes, call back tomorrow if you do not receive the prepaid label by email". This went on call after call. My husband had to call a local dealer just to get a box.......Wonderfull people unlike Factoryoutletstore. After all this we are here today with no label, a broken brand new $3,000 trolling motor, and a refusal to just refund our money, and we also have to pay a restock fee if we ever get a return label. Donot use this company or you will be screaming LAWSUIT like we are.

They cancelled my first order due to a fraud alert placed on my account! I rude email was sent to me that made me feel like a criminal, "...DUE TO THE FRAUD ALERTS PLACED ON THIS ORDER, ALL INFORMATION HAS BEEN TAGGED IN OUR SYSTEM! SOME OR ALL OF THIS INFORMATION MAY BE SHARED WITH LAW ENFORCEMENT, BANKS, CREDIT CARD FRAUD INVESTIGATORS, ETC. IN YOUR LOCAL AREA..." I called my credit card company and there was no fraud alert. I called 5 times and couldn't get in touch with anyone and sent an email. The email response was that I had to call to resolve this matter. The next day when I was able to reach a representative from Factoryoutletstore.com he stated that I had to place another order with another form of payment. Next time I'm going to just order from amazon so I don't have to deal with this... I recommend that you do too!!!

Paid with Pay Pal and was guaranteed free return shipping but that did not apply on my latest return to Factory Outlet Store plus they subtracted a restocking fee.

WOULD NEVER ORDER ANYTHING FROM THIS COMPANY AGAIN, GPS CANT EVEN DOWNLOAD THE MAPS, PHONE NUMBER SAYS TRY YOUR CALL AGAIN LATER, THIS USELESS GPS IS SITTING ON MY TABLE COLLECTING DUST, THEN IM TOLD MY REVIEW IS UNACCEPTABLES, WANT ME TO LIE AND SAY ITS GREAT?? SORRY I DONT DO THAT, NEXT STEP I WILL B REPORTING THIS COMPANY TO THE BETTER BUSINESS BUREAU. U SENT ME AN EMAIL TO REVIEW AND WHEN I DO, ITS UNACCEPTABLE, AGAIN NOT GOING TO LIE .

Called in order for 4 Motorola Radios and Paid extra $ 89.00 for next day delivery. They sent me a email to call them, I called and was on hold 42 minutes finely hung up. Some called me 4:00 CT and asked stupid questions about who owened company I work for and the company I am Contracting to which is owned by a Belgium Corp. I do not know who owns it. Person on line hard to understand barely speak English, told them cancel order. What a Joke. Never by from theam ever.

did not get a chance to specify which shipping address!!!

VARRY SLOW-EVERYTHING ON BACK ORDER