FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 27, 2019

Hello Jeff, Thank you for your review. We sincerely apologize to hear that your experience with us did not match your expectations, but I really appreciate you bringing this issue to our attention. Please know that your situation was an exception, we are known for taking ownership and caring deeply about our customers. We set a high standard for ourselves, and we regret to hear this was not met in your interaction with our business. I would like to inform you that we have waived off the restocking fee and have issued a full refund. Also, I would like to let you know that we are looking into this issue and hope to resolve it promptly and accurately. I will be contacting you shortly to discuss the resolution. We’d greatly appreciate the opportunity to make things right. Thank you, Ruth

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 16, 2019

Hello John, Thank you for taking the time to explain your experience with us. The Factory Outlet Store appreciates our customers feedback as we use it as a means to constantly evaluate our business. I sincerely apologize that you had such a frustrating experience with your purchase and the subsequent support you received. We've since made improvements to the wording in our FAQ's and Return Policy. I hope our follow up was a better experience and that you feel the issue has been solved to your satisfaction. Your business means a lot to us, so if you have any additional feedback please don't hesitate to reach out to us at [email protected]. Thank you, Kara

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 16, 2019

Hi Richard, Thank you for your review. I’m sorry to hear you had an unexpected experience, but I really appreciate you bringing this issue to my attention. Your feedback helps us get better. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. We are looking into this issue and hope to resolve it promptly and accurately. I will be contacting you shortly to discuss the resolution. We’d greatly appreciate the opportunity to make things right. Thanks, Ruth

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 16, 2019

Hi Jackie, Thank you for your review. I’m sorry to hear you had an unexpected experience, but I really appreciate you bringing this issue to my attention. Your feedback helps us get better. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. We are looking into this issue and hope to resolve it promptly and accurately. I will be contacting you shortly to discuss the resolution. We’d greatly appreciate the opportunity to make things right. Thanks, Ruth

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 1, 2019

Hi Paula, Thank you for your review. We're sorry for the unexpected experience that you've had, but I really appreciate you bringing this issue to our attention. Your feedback helps us get better. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. We are looking into this issue and hope to resolve it promptly and accurately. We will be contacting you shortly to discuss the resolution. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.     Thanks and regards, Ruth

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 29, 2019

Hi Raymond, I'm sorry to hear your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to discuss a resolution. We'd like to make things right. Jessica

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreMay 8, 2019

Hi Mark, I'm sorry to hear your shopping experience with us wasn't as expected. I've already begun a full review of your order and will be contacting you shortly to discuss a resolution. We'd like to make things right. Jessica

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreApr 22, 2019

Hi Peter We’re extremely sorry that you had a bad experience with us. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. If you’re open to discussing this further, please call me at (1800) 816-0810. Thank you for bringing this to our attention. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Ruth