FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

good prices and no tricks, would have ordered a mount but price was too high

first time using factoryoutlet store

bounced me out of checkout - had to start over

After having a horrible experience with the call center in India, a customer service rep from New York called. She was much more professional and helped resolve the issue.

No comparison of similar products.

I returned a Garmin Approach G8 GPS within the 30 days, in the original box, and all manuals included. I was initially assessed a $49.00 "restocking charge" on that $295.00 item. When I contacted customer service, I was told it is there policy is to assess a 15% restocking fee on most items. That policy is not exactly easy to find until you try to return an item. After brief email communications, the entire cost was refunded. Kevin Cronin

Discrepancy regarding the 2-yr INCLUDED warranty on new items - It's clearly stated as a one of the first two bullet points in the product description that the 2-yr warranty is included; yet when putting the item in the cart, the pop up questions is "do you want the 2-yr extended warranty for $XXXX ???"

For some reason I was refunded my money without an explanation to why I didnt receive my cable.