FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Smooth transaction

I ordered a Map 64st with the expectation of receiving it in the 2-5 day delivery time stated on their website. This would have been in time to take on my hike through the Northern Rockies. After 2 days of not receiving a shipping comfimation, I contacted Garmin Factory Oulet, I was told that the 64st was on a 5-10 business day backorder. I told them to cancel the order. 2 days later I get an email response from Garmin Factory Outlet basically saying "it's to late to cancel, the order has shipped, here is the tracking number". After checking the tracking number I discovered that it had not been shipped at all. It was still sitting in the Garmin Factory Outlet shipping department. Still they refused to cancel the order. A full day a half later FedEx finally got around to picking up the package and a date for delivery was shown. It would be 5 days late to take on my trip. I checked the tracking 2 days later and the delivery had been moved out a full week! Two days AFTER I came back from vacation! Now, I am getting the run around on the refund. If you have to buy a Garmin Factory Outlet, spend the few extra $$ and buy from a reputable dealer. I'm pretty soured on you Garmin Factory Outlet. Update: I have since found out that Garmin Factory Outlet is NOT affiliated with the real Garmin! Misleading advertising! Also these crooks have refused to refund my money in a timely fashion. They keep insisting that I spend MORE time with "live representative". I smell a con-job. This leads me to the conclusion that their emails are generated by mindless automatons.

🤬🤬🤬I haven't seen are got my bluetooth headphones yet my first and last time shopping here all bad give me my money back!!!!!!!!!!!!!!!!!!!!!!!!!

I have had a horrible experience with this store. I placed my order for Airpods Dec 7th, plenty of time to receive the item before Xmas, or so I thought. They took my $99 Dec 8th. It is now January 2nd and no item has been received. I have sent numerous emails with the same generic reply of, a "human" will get back to me soon, everyone is on holiday break. There is no tracking information. Even tho I was provided a tracking app from the company in 1 of the repetitive generic responses. Not happy and will not purchase through them again

I purchased the Orion 400 with the dry bag in October 2019 for a December 26 booked hunt. The unit worked for about 6 hours. I charged the battery and used it the next day and the unit kept registering the battery as died. I bought an extra xl battery charged and also did not run. The day it worked, I had a buck come down wind and caught my sent and bonded off. The unit was bought under 2 month of the 30 days. Did not take the unit back and had me go to ozonics direct. Like most companies, nice until you need support. I will never buy from them. This was very expensive.

My girlfriend bought me a MotorGuide wireless trolling motor for Christmas with a wireless foot control. I was assured this would fit my boat when I receive the trolling motor it did not fit my boat stuck out 6 inches past the edge of my boat. When I called the salesman I was told I could return the trolling motor therefore I ordered another one that was smaller so now I have over $2000 invested… When I went to return the first trolling motor it was gonna cost me $250 shipping to return.I do not feel I should have to pay for shipping winning their website and salesman told me it would fit my boat knowing that I would not of ordered a second trolling motor. When the wireless footpedal arrived there was dirt from somebody’s muddy boot on the footpedal it had been retake the old tape with debris stuck in it…... I do not feel I should have to pay for shipping went on their website and salesman told me it would fit my boat knowing that I would not of ordered a second trolling motor. When the wireless footpedal arrived there was dirt from somebody’s money boo on the footpedal it had been re-taped with old tape with debris stuck in it…batteries were dead as well. I was told I would get a shipping label for return But have yet to receive anything. I have contacted customer service and have been getting the runaround for over a week with the same excuse they will call me back within 24 hours. I have spent many hours on the phone with customer service and gotten no service. I still have the first trolling motor… The second trolling motor has arrived with parts missing. So now I have $2200 Worth of trolling motors and cannot install anything without the one key missing part .....so I will wait 24 hours to get another customer rep tell me it will be 24 hrs. Where does it end and why didn’t I go to Bass Pro Shops like I usually do.....I did save $40 on the price but it looks like it will cost me $250 to save that. My goodness this was a Christmas present. If they call me back in 24 hrs and make this transaction good like it should of been done Christmas Eve when I called I Will gladly recant this review. If not I will campaign for all my fishing buddies to never use this site.

If I know how long it would take to receive my package from Factory Outlet Store, Then I would have never ordered anything from here. The worst service! I ordered something that they said would take 6 days to deliver. Now after 12 days I still have not received it. They said they used Fed Ex and they have nothing more to do with it! They essentially used the cheapest Fed Ex option so they can save money and make you wait forever. If I knew it would have taken this long I would have ordered it from someone else! I will never buy anything from this website again! I wish I could get my money back and order from someone else who cares about their customers and send packages with some bit of reliability! When I'll receive my package is something that I wonder about.

FALSE ADVERTISING ON THIS COMPANY'S REFURBISHED HEADSET PRODUCTS. FACTORYOUTLETSTORE.COM They sell the headsets as "certified refurbished" but in fact they are just used headsets thown into a box, unpacked. My first headset was like this and they said I could return it and they would send out a "new" one right away. Not only did I not get a new one right away, but they didn't send it until I sent back the crappy one. So we had to wait. The replacement headset came today, not even close to "new or certified refurnished". As a matter of fact, it looked like they threw my crappy one in a new box and sent it out. Not only was the headset a "used" and not refurbished headset, to top it off, the base station had scotch tape across where the headset remote charges. Very tacky and unprofessional, nobody is looking at what they are shipping. Luckily the 2nd used headset works and my customer will use it. I'm sorry to say that I will never go back to these people again because I cannot trust them.