FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

I ordered two pairs of headsets from here to address a sudden need to work from home for my wife and I. I ordered on 3/30 and they stated 2-5 days for delivery. It is now 4/6 and they still haven't sent a shipping date. I totally understand that COVID has affected everyone, but they should have let me know that the shipping would take longer, I would have understood. When I contacted them they said it is now 3-5 days, but that time has already passed since I ordered. They then asked me to give them 2 to 3 more days. I'm trying not to be insensitive but keep me updated, that's all i'm asking. We have found alternate ways to communicate with colleagues, and really don't need these anymore, but they are making it very difficult to cancel the order. I will not buy anything in the future from them because of their lack of communication.

Order put in on March 31st, paid for 2-day shipping at a hefty price. Today is April 4th. Have not received item, not received confirmation of it being shipped. Go to the website, all it says it that the order has been "processed." Ridiculous. Would not order from this site again.

Horrible, Horrible people to deal with. Ordered a web cam with next day delivery. Called 2 days later to find that they took my money for merchandise and shipping, and were out of stock. So, I spoke with Samantha and she found one that WAS in stock. It was more money, so I paid the extra money. I the phone with them now, and the camera that Samantha assured me was in stock, which she charged me more money for, is out of stock. These people have no problem taking your money, they have no stock or inventory to ship anything next day air. I'm still on hold with them now for over 2 hours. This company is a scam and fraud. DO NOT BUY ANYTHING FROM HERE Updated 12/28/2021. This company keeps calling me to take down my review. I will not because others need to know about this scam company. Also, if these are supposed to be blind reviews, how did they get my contact info? I'm sure they matched up my name against their sales log and got to me that way. Either way, stay away from this company.

Paid for 3 day delivery day 4 I call. I'm told they haven't shipped. One of the six headsets isn't in stock. (online stock shows available) The only other one in stock cost more. To make up for lost time had to pay for overnight, asked them to pay for overnight the refused.

Can't get past advertising, surveys, and other junk.

too many other offers

Don't waste your time or money shopping FACTORY OUTLET STORE.com for there LOW prices. First off, no one speaks CLEAR ENGLISH. Can barely understand when ordering or talking with customer rep. I asked sales rep. if an item I wanted to order was in stock. I was told it was, so I ordered it. I Never received an email to confirm order, or confirmation number. I called company numerous times over 3 week period trying to get shipping/tracking/confirmation information, and was ALWAYS told to check my emails. After 4 weeks of this, I called and stated my order was charged to my credit card the day after I placed order, yet product was never received, and I was DISPUTING charge with credit card and initiating a FRAUD CHARGE. I was told by rep. the product would be delivered the next day! Which it was. Only problem, it was not the item I ordered! Called back, explained problem & would file DISPUTE & FRAUD charges. 4 weeks later charges were taken off. STAY AWAY !!!!!

very unsitfide with your rep.bhargau and seerlett