FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

web site sucks

Worst online retailer I've ever dealt with. I ordered a new transducer for my boat on the phone. The representative ordered the wrong part number, so I had to call back in and change order to the right part. This is a $1300.00 transducer. That was six days ago. Well, yesterday they changed my card for the original part, then said they issued a refund, then recharged my card for the correct part. Problem is their refund process takes 3-5 days. So they double charged my account and I couldn't cover the amount for both charges one after the other, so I received an email saying my order was cancelled. I called in and was on hold for 45 minutes to get a foreign representative who did not seem to grasp this problem of double charging. After speaking with her for ten minutes about my issue she hung up on me with no call back. Furious. I called back in. Wait for nearly an hour to get a call back. Second representative could not grasp issue or resolve it, so I demanded they cancel all my orders and I will take my business elsewhere...once I finally get my refund. For a company to Incorrectly charge, take 3-5 days to refund, then double charge a customer bank account and cancel and order on their side because customer could not cover both charges is atrocious. Stay away from this shoddy company. I have also emailed twice in the last 24 hours with zero response.

I ordered vacuum bags I have inquired why I haven't recieved them after a month. Sent two emails, no response. i wont buy from this company again. They don't communicate well. Oh, they took the $ out of my account the second I ordered, but as far as shipping the product? Nah, well take our time and blame it on Covid 19. Shoddy way to run a business.

Customer service /call center outside USA . India? is Poor their customer service if you cant hear them talking they get upset not nice & I always use Magellan GPS I bought one & it did not come with the mounting I called up & spoke to them but they dont really know what customer service is they said they will ship me the mount for free but when I called up to follow up nothing shows & this happened 2x Im very disappointed with Magellan GPS

Very disappointing in the product as well as the customer service. There return policy starts with product is shipped not when you received it. LMAAO.

Sent a message 3 days ago about a fish finder that I had ordered andI found out that it was on back order which I was not informed of . I received a reply back with my name as Daniel , I you had looked, my name is Don not Daniel that should tell them how much they pay attention . Bad customer relations

I made an online order on April 15th. Paid for 2 to 5 day shipping then didn't hear anything for almost two weeks, sent an email on the 27th asking about my order and did not get a response so I called on the customer service line,total joke, I was told the items were back ordered, OK, why didn't I get a notification? They tell me beginning of May the order should be available, so I continue with the order, still having to pay the shipping for 2 to 5 days, I asked why, they state it will ship in 2 to 5 days of them receiving the back ordered items, not when I place the order lol, OK I still go forward. Because of my call I get the email response later that day stating the same. Here it is now May 10 no communication, no order statues no call no NOTHING from this company. This has to be the poorest service I believe I have had with any company, how can a company give no update or nothing to a paying customer. 1 MONTH AFTER THE ORIGINAL ORDER AND NOTHING... STEER CLEAR...

I bought a water filter for my LG refrigerator in would go in the water filter housing. I called the person that answered the phone said they would refund my money. I still have not received my money.