FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

too long to ship product

This company has an online store as well as an eBay store. The items on eBay are much more expensive than those on sale on their own website. Watch on their site for £369.95 is on eBay for £424.95. Asked for them to match the price on their website to enable me to use a special offer from PayPal which can only be used on eBay and they refused. Stated that is the lowest they can offer the item despite selling it for £55 less elsewhere.

Please do not listen to the good reviews, they are most likely a scam!!!! I want to warn others about the horrendous headache I have had dealing with this company. We ordered a watch back in April, which in fairness, arrived promptly and was in good condition. It turned out that the watch didn’t have GPS, which is the reason it was brought, so we decided to return it and exchange it for a watch which did have the GPS function. I followed the companies policy on returns and filled out the online form. After a couple days, I had no reply, so I called them and this is where the headache starts. I probably called around 15 times asking to exchange the watch, each time being told that I would receive an email within 24 hours - this went on for 2 weeks!!! Eventually, I got an email advising the address to send it back too and confirmation in writing of the watch they would be exchanging it with. I paid for the watch to be sent back and waited for my new order confirmation, of the new watch. I receive an email around a week later, confirming my exchanging, for the exact same watch I returned!! It’s been a week, still no luck in anyone helping me, I’ve sent 5 emails and have had no reply, I’ve been hung up on and have been kept on hold for 40 minutes. Please avoid this company - I have never ever dealt with a company where the customer service has been so terrible.

I am writing this review to warn others of the headaches you will encounter when dealing with this company. I tried to order a trolling motor on May 6, 2020. At that time, I was told that my credit card had been declined and that he could not complete the order. I also received a text from my bank warning me of possible fraud. I told the representative on the phone to retry the order. He said he could not do that and told me I would have to call their credit department. I never spoke to anybody else, thinking the order was canceled as I was told. I then ordered the motor from a different company the next day. Today, May 28, 2020, three weeks later, they have charged my credit card again for the trolling motor. I immediately called and asked to cancel the order since I no longer need it, as I already have one. They said the order could not be canceled because it had been processed. I asked to speak to a supervisor. They refused to let me speak to a supervisor. This is a company that you do not want to do business with. This is the second time I have done business with them and the second time that they have been unwilling to cancel an order. The first order I canceled because they would not ship the order and would not give me a refund. Once again, I am forced to leave a negative review and to contact my bank and dispute the charge on my credit card. Save yourself the aggravation and stay away from this company

Lousy customer service. They sent the wrong parts and refused to accept a replacement/return. Their customer service is obviously off shore as they struggled to understand my words...won't ever purchase again & next stop is to purchase goods made only in the USA

They sent me a defective phone and the warranty was up back in 2016, over 4 yrs ago. I filled out a return for exchange form and sent it back, they didn't send a new phone but credited my account minus shipping and restocking. A return for exchange is not suppose to have those charges. Mean while they are restocking a defective phone???? This is by far the worst company to deal with, I don't know if it's the customer service people who have no clue or if it's the store policy to give the run around. I will definitely call the BBB on these people. Well I guess the squeaky wheel gets the grease, since I posted this review I was contacted right away and the problem was resolved, they sent me an e-mail saying they credited my money back. As of yet my account does not reflect it but when it does I will edit this further. Finally have received my refund, will not work with this provider again, way to exhausting.

Sent me a defective product. Then I had to pay $23.14 shipping to return it! Several weeks later I received 75% refund of original price. They stated in very broken English after 1/2 hour on hold, 'restocking fee'. I stated your add shows 'money back guarantee' they put me on hold for another 1/2 hour while 'looking into it'. Don't waste your time of money here :-( Thanks, Tim

I received the wrong item - it's been 3 weeks now that I call their customer service almost everyday (cause I got no answer from the official email address they gave me: garmin at factoryoutletstore.com). Every time, I have a lady over the phone asking me again and again (not sure she actually understands English) my phone number, my email address, and confirming that I will receive the exchange form or be called back on my number within the next 24 hours. 3 weeks that I'm waiting: still no email, no call, nothing.