FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

i don't know yet how is!!!!

AVOID!! DON'T WAST YOUR MONEY!! If I could leave no stars I would. I received a "Newly Overhauled" Garmin Fenix 5 plus on a Thursday. Delivery was swift which was good. I got round to setting it up on the Saturday. Fully charged and ready to go I was excited. I went for a walk on Sunday, for an hour. This was a walk that was clocked accurately numerous times before with my previous Garmin Forerunner 235. To my horror the Fenix claimed I had walked a mile when I was a mere 400m from the house. The walk ended up being out by almost 2 miles. I then looked at the battery on Sunday evening and to my horror it was 2%. I fully charged it and thought it may have just been due to the fact that it was its first charge. No. By Tuesday it night it was down to 10% with one 20 minute run done. I had enough. I emailed this company and no reply. I assumed because of the Covid outbreak it my take longer. I then emailed them again a few days later and not even an acknowledgement. I have emailed them again and still nothing. This company is a complete disgrace. I have spent over 350 for a dud. To date still no reply and it has been 4 weeks to the day since I received this dud!! AVOID AVOID AVOID!!! After this review was posted they decided to get in touch via trust pilot, requesting details of my order. These details were then supplied and I am still waiting on them to contact me. Further proof of shocking customer service yet again.

These guys are using the cover of COVID-19 to refuse returns of items. Do not do business with this company. They are exploiting a pandemic to circumvent normal ethical business practice. Update - Now someone from FactoryOutlet has called me a couple times and wants to "work something out." No doubt to get me to take down negative review. Too late, you should have been honorable from the start. The business transaction is closed and my review of your company stands. Poor experience and Avoid completely.

I ordered binoculars from them on friday and found the manufacturer had them $20 cheaper on monday. I contacted customer service ( before I got a notification they had been shipped) to cancel the order or see if they would price match. They would not price match and then refused to send me a return label. I asked to speak with a manager and was told they would call by the end of the day ( they did not). I spoke with customer service today and was told a manager would call by the end of the day( again). They did not! ( again). If I treated my customers like this I would be out of business in no time

I ordered a replacement battery for my phone last month. The charge hit my bank only 2 weeks ago. The tracking number provided isn't working. When I try to look up the order the system says order not found. I haven't been able to reach customer service for over 30 minutes. Very unhappy.

Because I can't put less. I bought a vivoactive 3 which never arrived. I contacted customer service by email, phone more than ten times but NO ONE answered me. Only the intervention of PayPal saved me from this fraudulent business .. so my advice .. go your way but still if you crack on an article, set it securely.

to many pop up

Excellent price, rather slack on delivery time, but given it was free I'm not complaining. Customer service is completely non existent. Thankfully Garmin UK takes an interest in its products and stepped up to replace the watch