FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Stay away. Ordered a product. Never arrived. They refused to refund/redeliver.

I ordered a cellphone battery on June 25, 2020 and I was told that they shipped it out on June 26, 2020. Of course I received a receipt and a shipping number that was extremely long, so after talking to them they told me what number I should be putting in and of course it kept saying it was incorrect. I called them toll free (855) 725-9419 and was told it would be to me by July 3, 2020 and it is not here. I put the tracking number in again for USPS and it states they have not received the package or updates from the company, but how can they have a tracking number and no package. I called Factory Outlet again and they said they will start a investigation and that I should wait till July 15, 2020 and it I don't have it by they to contact them and they will return my money. I told them that will be almost a month for a person to be without their cellphone and I won't be waiting a month to get my money back and told them that all I have to do is file a dispute with my credit card company because I haven't received my purchase and that it is fraud on there part to take my money and not send me my battery. So a word to the wise just dispute the purchase with your credit card company. I also told them that using the coronavirus as a excuse doesn't work since I have ordered from other companies with no problem and they need to stop with the blame game and take responsibility for their actions.

Terrible customer service. They had a problem verifying our shipping address and told me it was my problem. The customer "service" agent refused to transfer me to a manager. Three calls later I was sent to a manager who rudely told me that my order was already sent to dispatch, but they had the address wrong which was amazing after so many discussions about my address. I was told I would get an email the next day with tracking info and to date have not received anything. No sale or tracking data shows up on the website. I call in and a tracking number is given through the automated system, but it is no good. When I call for an agent I was rudely told that I would get tracking by email in 24 hours. It has now been 3 days already. When I push him, he comes back and says it is back ordered. When asked why a tracking number is given, he again says he will get back to me. As of now another 20 minutes has been wasted on hold with completely useless customer "care" agents who are clearly overseas and could not care less. I will never purchase from this company again. For that matter, I may not have purchased this time. It may either be a scam or I'll have to go to my credit card company and reverse the charges if they cannot ever provide a product or proof that a purchase has been made.

This was the worst customer service I have ever encountered. I ordered my product a month ago and never received it. I called numerous times and the company said it was on the way. My tracking number did not work. Finally I cancelled my order and the man on the line was degrading and rude. He actually said that I did not understand how tracking numbers work and questioned if I actually had a mailbox. What in the world??? Do not order from this company.

Ordered a chip for my gps and it never shipped . "We are conducting an investigation" Trying to cancel you can not cancel sir it has shipped. Where is it? We do not know. They put you on mega hold and never come back to the phone.

they take your money and send you fake tracking number. they are not a legit company. look on internet at reviews

I received a Fenix 3 and realised I'd made a mistake as it required a heart rate chest band. As I already have a Garmin Forerunner with such I'm looking for wrist heart rate monitor. I've emailed lots of times, No response. Phoned only to speak to an Indian Call Centre that only deals with American orders. I've written and had no response. I wanted to exchange my watch for a Garmin Instinct, however since hearing of Factory Outlets Stores responces I now wonder if because of Covid 19 a previously owned watch could put me at risk. I think I should ask for a refund. A firm that doesn't talk to customers is lost. I can now add that Factory Outlet Store has resolved my situation to my total satisfaction. Thank you to their staff, especially Sean. ****

Shipped incomplete product