FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 29, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues like shipping and delivery issues that are out of our hands. We are working around the clock to try and improve these issues. However, upon reviving the complaint, we launched a full review of the order. Upon review, we found there was a delay in delivery. After contacting you and getting a request to cancel the order, we have canceled your order and issued a full refund. We have also sent a copy of the receipt to your email. If you have any further questions or concerns, please feel free to contact us at [email protected]. You can also reach us at 1(800)-816-0810 any time Monday through Friday between 09:00 am and 06 pm EST. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 21, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues like shipping and delivery issues that are out of our hands. We are working around the clock to try and improve these issues. However, After receiving your complaint, we have launched a full review of your order. We had shipped the order the same day it was placed, however, due to COVID-19, there is a delay in shipments and delivery and Factory Outlet Store is not responsible for carrier delays. As a courtesy, we have updated a $35.00 discount on the order and issued a refund for the same. We have also sent a copy of a receipt to your email. If you have any questions or concerns, please feel free to email us at [email protected]. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 20, 2020

Dear Valued Customer Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that the customer's shopping experience did not go as expected. However, upon reviving the complaint, we launched a full review of the order. Unfortunately, the headset was missing the headband and the earloops. Since then we shipped the missing items. As per the product description on the website, the neck back is not included with the refurbished headset. However, we have shipped the neckband as a courtesy for the inconvenience. Again we apologize for the inconvenience. If you have any further questions or concerns, please feel free to contact us at [email protected]. You can also reach us at 1(800)-816-0810 any time Monday through Friday between 09:00 am and 06 pm EST. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 16, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We would like to extend our apologies that your experience didn't turn out as expected. However, upon reviving the complaint we launched a full review of the order. We tried reaching out to you but are unable to contact you. There would not be a 15% restocking fees on the return. We promise to give you a full refund upon receiving the item back in the warehouse. Our goal is to ensure all of our customers are completely satisfied, therefore, please feel free to reach us on 800-816-0810 at any time between Mon - Fri 9 am - 6 pm EST or you can also email us at [email protected]. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 13, 2020

Hello Mr. Simon, Thank you for shopping with the FactoryOutletStore. We truly regret to hear your experience didn't turn out as expected. Currently, due to COVID-19, we are facing some unexpected issues like shipping and tracking issues that are out of our hands. We are working around the clock to try and improve these issues. However, upon reviving the complaint we launched a full review of the order. Since then, we have updated a discount for the inconvenience. It was nice speaking to you and we hope that you are satisfied with the resolution. Our goal is to ensure all of our customers are completely satisfied. If you have any further queries, please feel free to reach me on 800-816-0810 Exts 0166 at any time between Mon - Fri 9 am - 6 pm EST or you can also email us at [email protected]. Regards Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 13, 2020

Dear Valued customer, Thank you for shopping with the FactoryOutletStore. We truly regret to hear your experience didn't turn out as expected. However, upon reviving the complaint we launched a full review of the order. We have issued a full refund for the order. It was nice speaking to you and we hope that you are satisfied with the resolution. Our goal is to ensure all of our customers are completely satisfied. If you have any further queries, please feel free to reach me on 800-816-0810 Exts 0166 at any time between Mon - Fri 9 am - 6 pm EST or you can also email us at [email protected]. Regards Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 7, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. However, After receiving the complaint, we have launched a full review of the order. Unfourantely the item ordered was on backorder. Due to COVID-19, we have been experiencing delays receiving our shipments into our warehouse. However, as requested we have canceled your order and issued a full refund. We have also sent a copy of the receipt to your email. Again we apologize for the inconvenience, and if you have any further questions, please feel free to contact us at [email protected] or you can also call us 800-816-0810 between Monday to Friday 09:00 AM to 06:00 PM EST. Regards Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 7, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands like tracking issues. We are working around the clock to try and improve these issues. However, After receiving your complaint, we have launched a full review of the order. It was nice speaking to you. We have issued a full refund and sent a copy of the receipt to your email. Again we apologize for the inconvenience. If you have any further questions or concerns, please feel free to contact us at [email protected]. You can also reach us at 1(800)-816-0810 any time Monday through Friday between 09:00 am and 06 pm EST. Regards Factory Outlet Store