David
Out of stock status
I ordered an atlas and it was supposed to be shipped in 2 to 5 business days. I was given a tracking number and after 3 days went online and checked on it, no information was available. I called and was told it was out of stock and on backorder. I was also told that an email had been sent to me stating it was on backorder on the 15th which was the same day I called. I did find the email but decided to cancel the order as the website should have shown it was out of stock before they accepted my credit card. I was told that the website would be updated to reflect the backorder status. Now 3 weeks later I checked and you still can order it with 2 to 5 days shipping. When I called again I was told it is still on backorder. I understand that FactoryOutletStore cannot control when the supplier will ship the atlas to them but they do have control over what their website shows for shipping time frame. Customers have the right to know when their credit card is charged when they should expect the product they purchased.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreDec 20, 2021
Dear Valued Customer, It was a pleasure speaking with you earlier. Id like to thank you for your time and feedback, Thank you for shopping with the factory outlet store. We are sincerely sorry to hear your shopping experience did not go as intended. We totally understands that you received the Backorder notification late, we are really sorry and we promise to fix this. As informed, we are open here 24/7 any time you can reach us and we will be very glad to help you placing the order. If you have any additional questions/ concerns, please reach out to us at [email protected], or you can also call us at any time. We want to make every customer’s experience great, and we appreciate you pointing out these issues, so we can fix them! We hope to see you soon. Thank you, Factory Outlet Store