Steven K.
Unacceptable service from Factory Discount
Did not receive product. I’ve emailed 6 times without a response. I sent them a cancellation after 15 days without a response or update and bought a phone from Verizon.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 5, 2024
Dear Valued Customer, Thank you for sharing the requested information. Upon receiving contact information from you, we checked and could not find any orders associated with you. I understand your concern regarding your order. However, I'd like to clarify that we are not the business from which you made your purchase. As you mentioned you ordered from Factory Discount, I would like to inform you we are FactoryOutletStore.com, based out of New York and not associated with the store you mentioned in any way. Please visit our website for more information: https://www.factoryoutletstore.com/ We tried to contact you over the phone, but it did not connect. We have also sent you an email regarding this. If you are unable to get a response from the company or resolve the issue, consider contacting your bank to discuss possible options for resolving the payment issue. Since we are not a party in this arrangement, we request you please review the rating and feedback you shared about our website. I sincerely hope you are able to resolve this matter with the company directly. If there's anything else we can assist you with or if you have further questions, feel free to reach out to us at [email protected], or you can also call us at any time at 1800-946-9174. Thank you, Factory Outlet Store


