FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 11, 2020

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 11/22/2020 and was processed and shipped out on 10/26/2020 as the item ordered was on backorder. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. According to the tracking details, we also found that the item was delivered to you on 11/04/2020. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreOct 28, 2020

Hello Mr. Clement First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. The order was placed on 10/06/2020. The Motor ordered is back-ordered since June 2020. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since then we have canceled your order and issued a full refund. We have also sent a copy of the receipt to your email. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreOct 23, 2020

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. The order was placed on July 07th, 2020. We have investigated the order and found that there was 8 phone short shipped. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We will be shipping out the missing phone once we get them back in stock which is expected to be in about 5 biz days. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreOct 21, 2020

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. The order was placed on May 29th, 2020. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We have since canceled the order and provided with a full refund. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreOct 13, 2020

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. The order was placed on Sep 18th, 2020. Unfortunately, the filter that you received turned out to be incorrect. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We have since then issued a full refund and also sent a copy of the receipt to your email. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreOct 13, 2020

Dear Valued Customer We would like to thank you for shopping with FactoryOutletStore and also taking the time to leave valuable Feedback. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. The order was placed on Oct 10th, 2020. Our warehouse is closed over the weekends and hence your order was shipped on Monday 10/12/2020 by USPS. Your order will be delivered to you on Friday 10/16/2020 which is the 4th business day from the date of shipping. We have sent the tracking details to you on your email. We tried reaching out to you to explain the same but could not contact you. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store